Axius Technologies Inc. · 3 hours ago
Customer Service Representative
Tucson, AZ
Contract
Onsite
Mid Level
$17/hr - $17/hrAxius Technologies Inc. is seeking a Customer Service Representative II to perform journey-level customer service activities. This role involves providing in-person and telephone assistance, processing service requests, resolving customer issues, and ensuring accurate handling of records and transactions.
Staffing & Recruiting
Responsibilities
Confer with customers by telephone or in person to provide information about products or services
Provide services such as licenses, registrations, titles, permits, or program eligibility information
Take or enter orders, cancel accounts, and obtain details of customer complaints
Ensure appropriate actions are taken to resolve customer problems
Maintain accurate records of customer interactions, transactions, inquiries, and resolutions
Resolve service or billing complaints, including refunds, exchanges, or bill adjustments
Complete contract forms, change of address records, and service discontinuance orders using computer systems
Refer unresolved customer grievances to appropriate departments for further investigation
Determine charges for services requested, collect payments or deposits, or arrange for billing
Contact customers to respond to inquiries or provide updates on claim investigations or adjustments
Perform research, compile information, and analyze policies and procedures to resolve customer issues
Use discretion when releasing sensitive or confidential information
Periodically handle money receipts, reconcile cash, and prepare or transmit deposits to the bank or state treasurer as required
Qualification
Required
Proven customer service experience in a public-facing environment
Ability to resolve difficult customer service complaints or problems
Strong communication, organizational, and problem-solving skills
Ability to work accurately with cash, records, and computer systems
Ability to follow established guidelines and procedures
Company
Axius Technologies Inc.
Axius is doing business as MSR Technology Group.
Founded in 2007
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase