Wipro · 2 days ago
ITSM SOLUTION ARCHITECT
Sunnyvale, TX
Full-time
Onsite
Senior Level, Lead/Staff
$80K/yr - $158K/yr
8+ years expWipro is an end-to-end digital transformation partner seeking a highly skilled ServiceNow ITSM Solutions Architect. This role will focus on maximizing the value of Moveworks integration, driving process improvements, and ensuring ServiceNow ITSM evolves into a future-ready platform that enhances employee experience and productivity.
ConsultingInformation ServicesInformation TechnologySoftware
Responsibilities
Assess current Moveworks integration within ServiceNow ITSM and identify underutilized capabilities
Drive adoption and optimization of conversational AI features to enhance employee experience and deflection rates
Identify opportunities to expand agentic AI use cases across ITSM
Identify knowledge gaps, request form gaps, and process inefficiencies that limit AI effectiveness
Strategize platform upgrades, evaluate new ServiceNow features, and create a T+30/60/90-day feature adoption plan
Partner with stakeholders to align on roadmap, prioritize features, and secure organizational buy-in
Design and solution advanced fulfiller-side capabilities, leveraging predictive intelligence and Now Assist
Work with development teams to deliver demands/projects, ensuring compliance with CRB and change management processes
Architect scoped apps for custom workflows where required
Conduct Proof of Concepts (POCs), demos, and training sessions to drive adoption
Partner with other solution architects to define end-to-end enterprise solutions
Drive effective stakeholder management and ensure roadmap execution is tied to measurable business outcomes
Qualification
Required
experience with ServiceNow ITSM in solutioning, design, and delivery
Proven expertise in optimizing ServiceNow for conversational AI platforms like Moveworks
Strong knowledge of Predictive Intelligence, Now Assist, and scoped app development
Experience in platform upgrades, feature roadmaps, and adoption planning
Strong stakeholder management, communication, and change management skills
Ability to conduct POCs, training, and enablement sessions for both technical and non-technical teams
Benefits
A full range of medical and dental benefits options
Disability insurance
Paid time off (inclusive of sick leave)
Other paid and unpaid leave options
Company
Wipro
Wipro is a technology services and consulting company focused on building solutions that address clients’ digital transformation needs.
10001+ employees
H1B Sponsorship
Wipro has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2251)
2024 (2251)
2023 (2845)
2022 (2422)
2021 (2837)
2020 (2468)
Funding
Current Stage
Public CompanyTotal Funding
$2.29BKey Investors
Hasham TradersPremji InvestSociete Generale
2025-06-09Post Ipo Secondary· $590.71M
2024-11-08Post Ipo Secondary· $563.71M
2022-11-22Post Ipo Secondary· $31.65M
Leadership Team
Omkar Nisal
CEO, Europe and Member of Wipro Executive Board
Srini Pallia
CEO and Managing Director
Recent News
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