Simpson Strong-Tie · 1 week ago
Building Technology Implementation and Support Specialist
Seattle, WA
Full-time
Hybrid
Mid Level
$72K/yr - $115K/yr
3+ years expSimpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. As a Building Technology Implementation & Support Specialist, you will oversee the consultation, implementation, training, and support of component solutions software while collaborating with sales representatives to enhance customer satisfaction and grow the market segment.
Building MaterialCustomer ServiceIndustrialManufacturingWholesale
Responsibilities
Manage the customer software implementation process. This will include developing and managing the implementation schedule, establishing customer success measures in alignment with system capabilities, advising on best practices, installing and configuring the system while developing, documenting, and facilitating end-user training. (50%)
Act as a liaison between the customer and our software product and development teams by acting as a subject matter expert and bridge between all parties. You will translate end-user requirements and issues into technical requirements for our software and development teams to further enhance the system to meet the needs of our customers. You will assist internal teams in testing new features, ensuring alignment with customer needs. As enhancements are released, you will work with our customers on enhancement deployment and validation to ensure they meet our customer’s requirements. (15%)
Coordinate projects with our Design Services and Component Review Services teams, working closely with internal and external customers to document, schedule, manage, design, and review projects as required. (15%)
Provide ongoing post-implementation support and training of ICS software systems, including assisting ICS Help Desk with existing customer support needs. (10%)
Collaborate with the sales team by assisting them in performing client needs assessment to determine potential customer fit, advising on the technical capabilities of our software for demonstrations, and identifying technical requirements of the customer and ensuring our software can meet their needs. (10%)
Qualification
Required
Bachelor's degree preferred
3-5 years of design and engineering of prefabricated metal plate connected wood trusses and/or EWP
Understanding of wood framed construction practices, details, related building codes and design standards preferred
Ability to make sound business judgments
Ability to exhibit creativity and innovation when contributing to organizational and individual objectives
Ability to balance analysis, wisdom, experience, and perspective when making decisions
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
Ability to identify options for solving a problem and evaluate the strengths and weaknesses
Ability to respond positively to change, embracing and using new practices or values to accomplish goals and solve problems
Ability to build and sustain productive customer relationships
Ability to work collaboratively with employees within department and across functions
Ability to manage multiple projects and priorities simultaneously as well as quickly reallocate resources in order to respond to changing customer and team member needs
Ability to utilize Microsoft Office suite, working knowledge of SQL databases, and basic understanding of computer networking, along with hardware and software troubleshooting
Benefits
Quarterly Bonuses/Commission: You will be eligible for either a bonus or commission, paid on a quarterly basis. We believe all employees affect customers, sales and revenue — directly or indirectly – and should be rewarded by sharing the company profits.
Benefits: We provide a wide range of benefits for eligible full-time employees including: medical, dental, vision, retirement contributions, employee stock purchase and bonus plans, pay for holidays, vacation, sick days, funerals and jury duty, years of service awards, employee discounts, employee referral bonuses, charitable contribution matching, education reimbursement and more.
Company
Simpson Strong-Tie
A leader in structural systems research and technology, Simpson Strong-Tie is one of the world's largest suppliers of structural building products.
5001-10000 employees
H1B Sponsorship
Simpson Strong-Tie has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (6)
2023 (8)
2022 (6)
2021 (8)
2020 (6)
Funding
Current Stage
Late StageLeadership Team
Matt Dunn
SVP of Finance
J
Jeremy Gilstrap
Executive Vice President, Innovation
Recent News
2025-11-04
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