Berean Group International, Inc. · 6 hours ago
Customer Service Specialist
Foxborough (Foxboro), MA
Contract
Onsite
New Grad, Entry LevelBerean Group International, Inc. is a company that operates in an engineering plant/factory environment. They are seeking a Customer Service Specialist to handle customer orders, complaints, and inquiries while collaborating with internal and external customers to ensure a positive experience.
AdvertisingConsultingMarketingSales
Hiring Manager
Anusha JR
Responsibilities
Take customer order entries, and assigned to other team members
Interpreting requests and assigning from there
Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery and billing inquire
Performs all order error/processing and maintenance functions for order-base and proposal-based orders
Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting
Pro-actively solves problems with customer interaction that results in positive feedback and improved relationship
Provides product information which may include some technical information
Utilizes and maintains information in systems including SAP, Quote to Cash, Intranet, SAP, Buy Automation, Extranet, any Shared Drive and External Accounts Websites
Qualification
Required
No degree required
Using Sales Force
Excellent verbal and written communication skills
Flexible and have the proven ability to prioritize work, work independently and meet deadlines
Ability to foster and maintain a good working relationship with people outside and inside of the Company
Strong mediation, negotiation and facilitation skills
Working knowledge of computer operating systems, specifically Microsoft Windows
Experience with standard business application software including MS Word, MS Excel and MS Access
Desire upward mobility and to grow your career within the client
Fast learner and willing to travel periodically for training opportunities
Preferred
SAP experience is preferred
Company
Berean Group International, Inc.
Berean Group International is a client centered company that provides both U.S.
Founded in 2000
51-200 employees
H1B Sponsorship
Berean Group International, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (6)
Funding
Current Stage
Growth StageCompany data provided by crunchbase