Bayview Asset Management, LLC · 5 hours ago
Collections Specialist
Coral Gables, FL
Full-time
Hybrid
New Grad, Entry LevelBayview Asset Management, LLC is seeking a Collections Specialist to work within their Commercial Servicing & Asset Management Department. The role involves managing a portfolio of performing commercial loans and providing exceptional customer service while assisting borrowers with early-stage delinquencies.
Financial Services
Responsibilities
Deliver exceptional customer service through inbound and outbound borrower communications, as required
Conduct high-volume outbound collections calls to obtain payments and/or hardship information while effectively managing inbound call volume
Assist borrowers in resolving early-stage mortgage delinquencies in compliance with investor, company, and regulatory guidelines
Review loan accounts and recommend approval of real estate tax payments, escrow surplus releases, or escrow analyses, as appropriate
Collect and review annual property and borrower financial statements in accordance with loan agreements and investor requirements
Establish payment arrangements, process payoff requests, and work proactively to achieve individual and departmental performance goals
Professionally manage escalated borrower concerns by researching loan documentation, correspondence, and related matters in alignment with industry best practices
Respond promptly and accurately to borrower inquiries regarding loan history, tax and insurance matters, escrow accounts, year-end 1098/1099 reporting, website support, servicing transfers, and other loan-related topics
Consistently meet or exceed monthly performance metrics and production goals
Perform additional duties as assigned
Qualification
Required
Customer service and/or collection experience with an emphasis on strong interpersonal, negotiation and communication skills
Proficient with Microsoft Suite (Word, Excel, etc.)
Ability to be dynamic, flexible and multitask in fast paced environment due to ever-changing regulatory, compliance and business rule changes
Self-driven, autonomous worker who can achieve performance metrics, while providing a positive and engaging interaction within each borrower, to the best of their ability
Will need to work on multiple servicing and collection platforms including CSAM and Servicing Director
Ability to maintain a secure, private and dedicated remote workspace to protect confidential customer information
If internet is shared, work-related connectivity must be prioritized; a dedicated connection is preferred (i.e. Ethernet connection)
Highschool Diploma or GED Required
Benefits
Monthly performance-based incentive opportunities are available based on achievement of set metric goals.
Company
Bayview Asset Management, LLC
Bayview Asset Management, LLC (“Bayview”), initially founded in 1993, is a global alternative investment firm that provides flexible capital solutions while seeking to produce attractive risk-adjusted returns for its clients.
Founded in 1995
1001-5000 employees
H1B Sponsorship
Bayview Asset Management, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (27)
2024 (17)
2023 (30)
2022 (21)
2021 (10)
2020 (14)
Funding
Current Stage
Late StageLeadership Team
Anand Devendran
CEO & Founder Consumer Lending Fintech, Managing Director
Michael Magee, CPA
Chief Financial Officer
Recent News
HousingWire.com
2026-01-06
HousingWire.com
2025-11-29
2025-11-06
Company data provided by crunchbase