SPB Hospitality · 2 hours ago
Director of Operations
Atlanta, GA
Full-time
Onsite
Director/ExecutiveSPB Hospitality is seeking a Director of Operations who will oversee 7 - 10 restaurants, focusing on driving sales and profits while providing leadership and coaching to restaurant teams. The role emphasizes a guest-centric culture and adherence to operational standards, ensuring all restaurants deliver excellent service and quality.
Food and BeverageHospitalityRestaurants
Responsibilities
Run Profitable Restaurants.Create and implement regional operating plans/procedures to achieve company objectives in terms of sales, profits, cost of goods, labor, operating expenses, etc. Reinforce execution of key company policies and standards through informal restaurant visits to check a short list of items at beginning of each store visit.Identify and diagnose most important ongoing operational gaps in underperforming stores.Develop formal action plans to resolve gaps between performance and expectations.Empower and mentor GMs and AMs to execute actions plans, track progress and follow up
The “Head Coach”- The Job of the Leader is to make more Leaders. Help restaurant managers learn to solve problems and drive business results.Create and apply best hiring practices for managers and team members. Hire the best; then drive succession by creating a positive and productive work environment through constructive feedback, providing training, and developing managers and team members to their highest potential.As the “Head Coach”, Logan’s believes in constant improvement, constant change and constant training
Be Operationally Excellent.Be accountable for having all restaurants in your region meet every standard of quality in a clean, safe environment.Identify and communicate operational plans to restaurant managers (equipment maintenance, product receipt and rotation, cash management procedures, etc.) in order to ensure smooth restaurant operations
The “Brand Ambassador”-The Leader of Guest Centric Culture.Develop restaurant management teams to ensure that all guests feel welcome, are listened to, and are given responsive, friendly and courteous service at all times.Solicit and follow through on guest feedback
Leadership in Market Strategies-Activities to generate guest traffic, sales and profitability.Coordinate with Marketing Manager to develop market business plans (e.g. targets, action steps, measurement)Drive the development and execution of tactics for Local Store Marketing (LSM) initiatives.Empower GMs to take leadership role in executing LSM (e.g. develop relationships in schools, community, etc.).Coordinate with Marketing Manager to identify and pursue “new” weekly sales growth opportunities through community involvement
Qualification
Required
High School equivalency required
Previous supervisory and hospitality industry experience preferred
Proficient communications in English
Proven track record as a leader in learning and coaching
Proficient in Microsoft Outlook
Withstand temperatures of 0 degrees fahrenheit or less and 100 degrees fahrenheit or more
Move through the restaurant for extended periods of time, 9-12 hours per day
Move 50 lbs. for a distance of up to 10ft
Balance and move up to 25 lbs. for a distance of up to 50 ft
Understand and respond to team members and guest request in a loud environment
Perform math functions and understand finances and cost management
Requires overnight travel
Successful completion of background check, credit check and DMV driving records check
Preferred
College course work preferred
Company
SPB Hospitality
SPB Hospitality is an industry operator and franchisor of steakhouses, pizza and craft brewery restaurants.
Founded in 2018
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2023-04-27Acquired
Leadership Team
Casey Terrell
Chief Marketing Officer
Stan Frankenthaler
Chief Officer Food. Beverage, Brewing and Supply
Company data provided by crunchbase