Optomi · 8 hours ago
Product Manager
New York, NY
Contract
Hybrid
Mid Level
$65/hr - $70/hrOptomi, in partnership with a leading entertainment company, is seeking a Product Manager for a hybrid position in the NYC office. In this role, you will own the end-to-end lifecycle of AI-driven products, focusing on IT support services such as chatbots, voice chat, knowledge management, and workflow automation.
Information TechnologyRecruiting
Hiring Manager
Caroline Laine Wright
Responsibilities
Managing proof-of-concept projects for voice AI and chat, with a goal of delivering measurable business outcomes
Level zero and level one self-service rollouts
Integration of voice and web chat with the contact center
Exploration of Teams integration for chat capabilities
Qualification
Required
Experience in AI-driven product management
Working knowledge of LLMs, copilots, agents, and automation
Understanding of supervised, generative, and deterministic automation
Ability to translate AI capabilities into practical use cases
Experience with chatbots, copilots, decision support, and workflow automation
Ability to build business cases and quantify cost reduction, productivity, and experience uplift
Familiarity with unit economics (e.g., cost per interaction, cost per user, scale effects)
Strong executive-level communication skills
Ability to influence without authority
Preferred
Experience with legacy ITSM tools like ServiceNow
Knowledge of AI-related challenges such as hallucination, bias, data quality, and cost-to-serve
Familiarity with risk, legal, and security considerations in AI implementation
Company
Optomi
OPTOMI is an IT staffing firm that serves its consultants, clients, and employees through its consultant-focused approach.
Founded in 2012
501-1000 employees
H1B Sponsorship
Optomi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (6)
2023 (2)
2022 (5)
2021 (8)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Todd Black
Co-Founder & Board Member
Amber Castleberry
Vice President of Talent
Recent News
2025-09-24
2024-05-31
2024-05-24
Company data provided by crunchbase