Howies Hockey · 2 hours ago
Inside Sales Representative
Caledonia, MI
Full-time
Onsite
New Grad, Entry LevelHowies Hockey is a fast-growing business headquartered in Grand Rapids, Michigan, specializing in high-quality hockey products. They are seeking an Inside Sales Representative to establish rapport with customers, drive business growth, and manage wholesale accounts while providing exceptional customer care.
E-CommerceShippingSporting GoodsSports
Responsibilities
Connect with inquiring customers by identifying achievable business opportunities, creating unique sales strategies, and treating customers like family
Engage prospects quickly with immediate phone calls and email follow-ups to ensure that every customer feels valued and that they are our number 1 priority
Maintain a firm pulse on monthly sales goals and work closely with the sales director and leadership to deliver on predetermined expectations
Create personal and meaningful connections with all contacts to earn their trust and use this relationship to increase sales year over year
Understand industry trends, stay up to date on new and revamped Howies products, and communicate with the team to develop tactics that lead to larger books of business
When appropriate, use knowledge of our entire catalog to encourage upsell on products never purchased before and incentivize orders by taking advantage of 'freebies'
Thoroughly maintain customer cards in our CRM software by logging detailed interactions, updating billing / shipping addresses, discussing and implementing payment terms, and maintaining a well-documented pricing history
Represent Howies Hockey / Athletic Tape at tournaments and tradeshows as needed
Order fulfillment – know how to process and pack all orders that come into Howies
Work closely with other departments to improve overall company performance
Handle misc. administrative, IT, data entry, or clerical duties as needed
Communication and positive relationships with the entire team – top to bottom
Engage both the operations and sales sides of the business daily
Anything else required from Howies to be a best-in-class business
Qualification
Required
Proven skill and experience with Excel, ERP/CRM software, and computer programs
Strong knowledge of sports (emphasis on hockey), all Howies products, and general geography for international sales opportunities
Outgoing personality and social skills to interact with customers and approach each point of contact with a servant's heart mentality
Ability to multitask in a fast-paced environment and prioritize objectives
Extreme aptitude for learning, cultivating, and adopting the Howies sales strategies
Communication with the entire team, top to bottom, and applying critical thinking skills
Preferred
Bachelor's degree or equivalent in business administration, communications, sports management, or related field of study, not required but preferred
Company
Howies Hockey
Here at Howies Hockey Tape we provide the highest quality hockey products paired with the industry's highest quality customer service.
Founded in 2002
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$0.27MKey Investors
Michigan Economic Development Corporation
2023-07-13Grant· $0.27M
Leadership Team
Howard Max Sieplinga
Founder & Owner
Recent News
Michigan Economic Development Corporation (MEDC)
2025-04-11
Company data provided by crunchbase