Northrop Grumman Australia · 2 days ago
Computer Operations Analyst
United States-Utah-Corinne
Full-time
Onsite
Entry, Mid Level
$72K/yr - $108K/yr
2+ years expNorthrop Grumman is a leading technology company committed to innovation and excellence. They are seeking a Computer Operations Analyst to provide Windows Systems Administration support and ensure compliance with enclave activities, while also analyzing and resolving computer processing problems. The role involves technical support for computers and networks, ensuring effective problem-solving operations, and maintaining system specifications to meet business requirements.
Defense & Space
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Analyzes, documents and reports computer processing problems, determines cause, assesses alternative solutions, implements corrective action and monitors to avoid recurrence
Develops, coordinates and maintains department operating procedures and systems to ensure effective problem-solving operations
Maintains control of software and hardware change implementations and coordinated changes with applicable personnel to ensure proper utilization of CPU resources, channel I/O completion, peripheral devices, DASD and network environments
Provides network, computer and equipment problem resolution support to improve customer satisfaction in reliability, availability, and cost of service
Develops computer systems specifications that address business requirements and that fit with the company's system architecture standards
Establishes and documents system parameters and formats, ensures hardware and software systems compatibility and coordinates and/or modifies system parameters in terms of existing and projected computer capacity and capabilities
Revises existing systems and procedures to correct deficiencies and maintain more effective data handling, conversion, input/output requirements, and storage
Provide technical support for computers and associated networks
Provide client and server hardware or software support
Connect clients, servers, and terminals to existing data networks
Instruct users in the use of hardware and networks
Investigates information, network, and communications needs of users, and makes recommendations regarding software and hardware purchases
Assist InfoSec with DFARS, CMMC compliance responsibilities
Off-network and lab environments - setup, maintenance, compliance and vulnerability remediation; support client and server domain migration
Engineering and Manufacturing system support - setup, maintenance, troubleshoot compliance and vulnerability remediation
Setup and configure rack mount workstations
Server application support
Engineering application support - install, configure, and troubleshoot engineering applications
Network data port activation and testing
Provide technical support for computers; install, troubleshoot, service, and repair personal computers, related PC software, and peripherals
Instruct users in the use of personal computers
Investigate information, network, and communications needs of users, and make recommendations regarding software and hardware purchases
Provide Windows systems management
Provides offnet environment support
Provides basic network administration
Perform root cause analysis for complex issues and document technical solutions
Work with software vendors to support third party applications
Provide any technical support above and beyond the Tier1/2 support vendor
Provide on call support for production-impacting incidents, as needed
Monitors ticket queues to ensure SLAs are met
Qualification
Required
Master's degree with 0 years of IT experience; OR a Bachelor's degree with 2 years of IT experience; OR an Associates degree with 4 years of IT experience; OR a High School Diploma/GED with 6 years of IT experience is required
Must have the ability to obtain a DOD 8570 IAT Level II, or higher, certification (example: Security+ CE)
Experience with Microsoft products, such as Windows Desktop OS and Office Product Suite, is required
Experience in Active Directory, configuring user and computer accounts, is needed
Strong understanding of networking principles (such as the OSI model)
Ability to work after hours and weekends, as needed
Candidates must have the ability to obtain, and maintain, a DOD Secret level security clearance as a condition of continued employment
Preferred
The ideal candidate will have a Bachelor's degree in Information Technology, a Security+ CE, a Network+, an A+ certification, an MCSE (or other Microsoft certification), and 3 years of Windows Administration to include Active Directory, Group Policy, and Exchange server
Experience with VMWare and/or virtualization support
Experience operating under and managing systems within NISPOM Chapter 8, DCID 6/3-ICD 503, RMF, STIG, JAFAN, or JSIG information system environments
Familiarity with DFARS and NIST InfoSec controls
Solid understanding of Enterprise-level storage concepts to include all commonly used RAID-levels
Strong troubleshooting abilities
Experience using ServiceNow Trouble Ticketing System in an enterprise environment
Proficiency in remote administration and troubleshooting of desktop PCs, Visio, PowerShell
Experience supporting VMware VDI (Virtual Desktop Infrastructure)
Customer and detail oriented and possess good decision-making ability
Bachelor's degree in relevant discipline
Cross-platform experience (ie. Windows, Linux, Solaris, OSX, UNIX, etc.)
Experience with support for OT/ICS environments
Familiar with OT/ICS segregation principles and techniques
Active Secret level security clearance
Benefits
Exceptional benefits/healthcare
9/80 work schedule
Great 401k matching program
Life and disability insurance
Savings plan
Company paid holidays
Paid time off (PTO) for vacation and/or personal business
Company
Northrop Grumman Australia
Northrop Grumman Australia is the Australia-based arm of Northrop Grumman Corporation and committed to generating long-term prosperity, investing in advanced Research & Development, sovereign and exportable Intellectual Property, high-quality jobs and long-term technology leadership across the Commonwealth.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase