Lycoming Engines · 3 hours ago
Assoc IT Infrastructure Analyst
Williamsport, PA
Full-time
Onsite
New Grad, Entry LevelLycoming Engines, an Operating Division under Textron Systems, is seeking an Assoc IT Infrastructure Analyst to support their IT operations. The role involves service ticket fulfillment, end user support, and technical troubleshooting, among other responsibilities.
Manufacturing
Responsibilities
Service ticket fulfillment, End user support, documentation, and training
Identity and access management
Asset management
Technical troubleshooting and issue remediation for computer hardware, software, printers, mobile devices, audio/video presentation technology, various peripherals, and basic network equipment
Identifying and working across IT teams to deliver solutions for advanced customer inquiries
Designing, implementing, and maintaining IT operational processes & procedures, best practices, and customer service guidelines with a focus on continuous improvement
Working collaboratively with IT application teams, end users, business leadership, corporate IT, and third-party IT service providers
Identifying repeated tasks as candidates for process automation and working across IT teams to implement
Supporting executive management and on-site executive meetings
Participating on various project teams and drive project deliverables
Vendor relationship management
Qualification
Required
Bachelor's degree in Information Technology or a related field
Excellent interpersonal skills, customer service experience, ability to relate and communicate with individuals with diverse backgrounds
Knowledge of IT processes including desktop support, application installation and maintenance, servers, storage, network & telecommunications
Strong knowledge of IT systems including Microsoft Windows and Windows Update processes
Microsoft Windows Server, Active Directory, and SQL Server
Self-motivated and takes initiative to go beyond the minimum requirements
Excellent organizational skills, and ability to balance priorities
Microsoft Office suite proficiency
Benefits
Flexible Work Schedules: Enjoy compressed work week schedule like 9/80, leading to additional Fridays off work!
Paid Time Off: Enjoy over 6 weeks of total paid time off (PTO) that consist of 120 hours of vacation, 56 hours of illness/personal time and 96 hours of holiday.
Tuition Reimbursement: We believe in investing in the progress and growth of our employees. Receive up to $10,000 for relevant graduate degrees per calendar year.
Dress for Your Day: No day is the same, so we don’t think you should dress like it. Dress smart for an important meeting, wear jeans for a casual day at the office or on the shop floor.
Comprehensive Benefits Package: Choose plans that fit your lifestyle – 3 medical plans, prescription drug coverage, dental, vision, additional life insurance coverage. Company paid benefits include basic life insurance, short- and long-term disability and employee assistance program. Comprehensive wellness incentive plan and annual fitness reimbursement program.
Future Savings: Receive a company contribution to your 401k up to 9% of your salary! The earlier you start your career with us, the more you save.
Employee Discounts: We provide a one-stop-shop for access to exclusive offers and deep discounts from over 30,000 merchants and millions of products such as Bose, Apple, FitBit, HP, AT&T, Verizon, T-Mobile, travel discounts and more!
Many More Benefits: Textron offers additional benefits such as service awards, cell phone retail discounts, travel and gym membership discounts, emergency travel assistance, home and auto discounts, adoption assistance and more!
Company
Lycoming Engines
Lycoming is a major American manufacturer of aircraft engines. It is a sub-organization of Textron.
Founded in 1845
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Noelle Selden
Human Resources Business Partner
Company data provided by crunchbase