WebCargo by Freightos · 6 hours ago
Customer Support Representative (Remote)
United States
Part-time
Remote
New Grad, Entry Level
$19/hr - $25/hrWebCargo by Freightos is expanding its remote support team, and they are hiring a Customer Support Representative to assist clients with daily inquiries and service coordination. The role involves responding to customer inquiries, providing updates, resolving issues, and maintaining accurate documentation.
Air TransportationFreight ServiceLogisticsSoftware
Responsibilities
Respond to customer inquiries via email and chat
Provide order and service updates
Resolve basic issues and requests
Escalate complex cases when needed
Document interactions accurately
Follow support guidelines and scripts
Maintain professional tone at all times
Qualification
Required
Clear written and verbal English
Customer-focused communication skills
Basic computer and typing skills
Ability to work independently
Reliable internet connection
Strong attention to detail
Preferred
Prior support experience is a plus
Benefits
Fully remote work setup
Flexible part-time schedule
Paid training and onboarding
Supportive remote team
Clear tasks and processes
Growth opportunities available
Company
WebCargo by Freightos
WebCargo is a Digital Air Cargo leader, offering real-time air cargo capacity, pricing, and eBooking on the largest airline network. It is a sub-organization of Freightos.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2016-08-31Acquired
Recent News
2024-04-08
Company data provided by crunchbase