NEOGOV · 3 days ago
Business Analyst III (Travis County Employee Only)
Austin, TX
Full-time
Onsite
Senior Level
$81K/yr - $90K/yr
5+ years expNEOGOV is seeking a Business Analyst III who will provide moderately complex to complex technical consulting and support services to improve business processes. The role involves working closely with departmental management and staff to define problems and requirements while serving as a liaison between users and the Information Technology organization.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides moderately complex to complex technical consulting and support services for defining, developing and improving functional or business processes to meet user and organizational needs. Works with departmental management and staff to define problems and management requirements
Solicits and interprets client requests, documents client needs and automated procedures and works with users to improve business processes. Proposes alternatives appropriate within the broader context of County Information Technology and other operations and technology
Resolves day-to-day technology needs of the department with a focus on the analysis of processes, dissecting problems and suggesting solutions. Reviews business processes, analyzes existing procedures and systems and makes recommendations for improvements. Develops process performance measures and assists in planning the transition to a new process
Participates in continuous review and update to ensure that processes meet changing departmental and organizational conditions. Identifies processes for improvement, documents existing processes, and identifies and analyzes gaps between current processes and the desired state
Interfaces and collaborates with other Information Technology staff in the design of new programs, processes, projects and software. Conducts analysis, design, programming, validation, testing, training and maintenance. Assists with application testing and product defect tracking. Interfaces with software project team members to assist in all aspects of requirements and testing activities. Participates in the coordination and monitoring of software development activities. May review programs written by others. Establishes test procedures and tests and debugs programs
Serves as a liaison with Information Technology System (ITS) in network administration within a user department. May possess primary responsibility for administration and troubleshooting of a stand-alone departmental network
May assist in or install computer hardware, software and peripheral devices, as required. Troubleshoots problems encountered by department users, performs advanced diagnostics and provides limited user training. Coordinates technical support work provided by ITS. Maintains inventory of department hardware and software
Assists in evaluating, acquiring and implementing vendor hardware and software for user department. Collaborates with users, researches product information, assesses available technology, makes recommendations and assists with the purchasing process
Creates and/or develops enhancements needed for complex departmental databases. Maintains production, development and test database systems to meet user needs and provides systems support and security for self-contained departmental databases
Uses reporting tools to develop moderately complex to complex reports which are needed for department business processes and statistical reports which are used by management to help them evaluate department productivity and workload
Researches departmental data and recommends effective use of business information. Researches, documents and catalogues business and information system processes
Assists in or configures document management systems
Participates in or leads many cross-functional project teams involving various levels of internal and external participants. Facilitates team building to identify and resolve system or process problems
May lead or supervise work of lower level Information Technology staff
May develop central automated systems to support the budget or other process
May develop and maintain department specific internet or intranet websites
Provides end-user and system support for specified department applications and functions
Produces periodic status and operational reports for management review
Assists with training efforts of systems implementation, including documentation, instruction and hands-on-training of others
Performs other job-related duties as assigned
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, Business Administration or a directly related field AND five (5) years of relevant work experience
Any combination of education and experience that has been achieved and is equivalent to the stated education and experience and required knowledge, skills, and abilities sufficient to successfully perform the duties and responsibilities of this job
Valid Texas Driver's License
Knowledge of policies, practices, procedures and terminology of assigned function
Knowledge of Federal, State, Local and County applicable laws, rules, regulations and guidelines
Knowledge of Information technology hardware, software and peripherals as related to assigned function
Knowledge of existing automated business applications and their relationships to each other and interfaces with other automated systems
Knowledge of software engineering and the software development lifecycle
Knowledge of computer equipment to include word processing, spreadsheets, databases and a variety of software packages
May be required to develop knowledge of and adhere to federal and state laws requiring the confidential handling of certain health information
Skill in understanding technical problems and solutions in relation to current, as well as future, business environment
Skill in problem-solving and decision-making
Skill in training users on computer applications
Skill in translating moderately complex concepts for peers and customers
Skill in network administration and maintenance
Skill in installing, maintaining and troubleshooting of hardware, software and peripherals
Skill in both verbal and written communication, including presentations and communicating technical issues in non-technical language
Ability to identify and analyze end-user problems and develop practical technological solutions
Ability to lead, supervise and/or work independently and efficiently and as part of a team
Ability to manage time well, perform multiple tasks and organize diverse activities
Ability to research, compile, analyze, interpret and prepare a variety of memorandums or reports
Ability to establish and maintain effective working relationships with departmental clientele, representatives of outside agencies and providers, other County employees and officials, and the general public
Physical requirements include the ability to lift/carry up to 35-40 pounds occasionally, visual acuity, speech and hearing, hand and eye coordination and manual dexterity necessary to operate a computer and office equipment
Subject to standing, sitting, walking, climbing, crawling, bending, stooping, crouching, kneeling, pushing, pulling, reaching, twisting, balancing, repetitive motion, and squatting to perform the essential functions
Subject to exposure to variations in extreme heat, cold, mechanical, fume/odor, and dust/mites
Criminal, Driving, Education, and Employment Background Checks Required
Benefits
Comprehensive health insurance
No-cost, on-site Health and Wellness clinic
Longevity pay
Paid vacations
Sick time
Personal holidays
Industry competitive salary structure
Friendly, stable work environment
Credit Union
Deferred Compensation
Direct Deposit
Employee Assistance Program
Employee Organizations
Employee Health & Wellness Clinic
Holidays
Insurance
Longevity
Parking
Personal Holidays
Retirement
Sick Leave
Parental Leave
Tuition Refund
Vacation
Workers' Compensation
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase