Alcoholics Anonymous World Services, Inc. · 3 days ago
Member Services Associate
NYC Metro Area
Full-time
Hybrid
Entry Level
$55K/yr - $55K/yr
2+ years expAlcoholics Anonymous World Services, Inc. is a non-profit organization dedicated to supporting individuals with drinking problems. The Member Services Associate serves as the first point of contact for members and customers, handling orders, records, and contributions while ensuring a high level of customer service and accurate record-keeping.
Responsibilities
Maintains accurate group and individual records in NetSuite; create accounts for A.A. and non-A.A. entities and update tax-exempt information as needed
Logs correspondence, phone calls, and e-mails
Maintains a monthly account of department work and electronic pending folders
Processes department mail
Manages and digitally files all completed orders and edits literature orders as requested
Research group and member information in NetSuite to accurately process credit card contributions
Manages and maintains productivity logs in Excel/NetSuite
Complete additional projects as needed
Responds to member inquiries related to Group, Area and District records
Updates GSO entities and IGCO records
Processes credit card contributions and provides quotes, product pricing, quality, and availability of items for sale
Verifies outgoing invoices for accuracy and corrects errors
Generates invoices and contribution acknowledgement letters
Handles incoming correspondence from the B2B and B2C online stores
Assists new registrars with process questions; provides training on system use
Oversees credit verification of all orders to be billed to an existing customer account
Researches and processes credit memos, debit memos, and return authorization according to established procedures
Provides timely updates to Member Services Manager on service failures and customer concerns
Provides backup assistance to front desk as needed
Reviews, approves, and transmits orders to warehouses for shipment; researches and verifies shipping information against the warehouses picking slips and database
Investigates order issues and collaborates with appropriate personnel to resolve them
Researches warehouse picking errors; submits “picking errors” and “re-ship” requests to the warehouses to ensure that the issue has been resolved
Manages and maintains detailed error log report to determine the percentage of warehouse error; updates and distributes error log and misprint reports monthly to the manager
Qualification
Required
Proficiency in Microsoft Word, Excel and Outlook
Ability to learn new systems and programs
Excellent customer service, communication, interpersonal, organizational, mathematical, and problem-solving skills
Excellent typing and data entry skills
Ability to multi-task and prioritize assignments
Must be detail oriented with the ability to work in a team, independently, and under pressure
Exceptional time-management skills
Associate degree or relevant studies or relevant practical experience
2+ years' experience in customer service required
Bilingual English/Spanish is required
Preferred
Knowledge of NetSuite preferred
Accounting experience is a plus
Bilingual English/French is preferred
Benefits
Majority employer paid medical
Dental and vision
Employer-funded health reimbursement account
Long- and short-term disability
Life insurance
3 weeks of vacation to start
10 sick days
Personal days
Paid holidays
403(b) plan with up to 7.5% employer contribution
Tuition reimbursement program
Salary continuation program
Company
Alcoholics Anonymous World Services, Inc.
Found in 180 countries, Alcoholics Anonymous (A.A.) is an international fellowship of people who have found a solution to a drinking problem.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paul Konigstein
Chief Financial Officer
Recent News
2022-05-04
Company data provided by crunchbase