Sonic Automotive · 2 days ago
Warranty Admin Manager - Jaguar Houston North
Houston, TX
Full-time
Onsite
Mid Level
$20/hr - $28/hr
3+ years expSonic Automotive is a multi-billion dollar Fortune 500 company and one of the largest automotive dealer groups in the country. The Warranty Admin Manager will manage and optimize the dealership’s warranty claim processes, ensuring compliance, accuracy, and maximum reimbursement from OEMs.
AutomotiveCustomer ServiceRetail
Responsibilities
Accurately process and submit manufacturer warranty claims, ensuring full compliance with OEM policies and timelines
Audit repair orders for proper documentation, labor ops, technician notes, and time stamps to reduce claim denials and chargebacks
Reconciles all warranty receivables with payments through the appropriate accounting schedule
Act as the primary point of contact for all manufacturer warranty matters, including audits, inquiries, goodwill requests, and program submissions
Collaborate with service advisors, technicians, and parts personnel to ensure warranty documentation is complete, consistent, and audit-ready
Tracks warranty parts by tagging with repair order number, date of replacement, and date on which part may be disposed
Arranges for parts to be shipped to the factory or distributor, or to be scrapped
Monitor and manage warranty receivables, aging reports, and claim status to ensure timely reimbursement and minimize outstanding balances
Qualification
Required
3+ years of automotive warranty administration experience in a dealership setting
Strong knowledge of OEM warranty policies and procedures, with the ability to audit and submit claims accurately and independently
Proficiency in dealership management systems (DMS) such as CDK, Reynolds & Reynolds, or similar platforms
Exceptional attention to detail and documentation review skills to ensure clean, compliant repair orders and minimize chargebacks
Effective communication and collaboration skills, with the ability to work closely with service, parts, and manufacturer contacts
Preferred
Prior experience with Jaguar Land Rover warranty systems and programs, including familiarity with JLR Warranty Policies & Procedures Manual
Experience navigating warranty audits and resolving denied or underpaid claims
Working knowledge of parts return processes and core tracking for warranty-related parts
Benefits
Medical, dental, vision insurance
401k plan with company match
Paid Time Off accrual
Sundays off
Closed for Thanksgiving day and Christmas day
Employee discounts on purchasing and leasing cars
Free and discounted gym membership plans
Opportunities for career advancement within a Fortune 500 company
Company
Sonic Automotive
Sonic Automotive, as a Fortune 500 company and member of the Russell 2000 Index, is among the largest automotive retailers in the United
10001+ employees
H1B Sponsorship
Sonic Automotive has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$92.37M2009-05-13Post Ipo Equity· $92.37M
1997-11-11IPO
Leadership Team
Heath R. Byrd
Chief Financial Officer
John Perez
Director Of Organizational Development
Recent News
Holzer & Holzer
2025-10-30
Company data provided by crunchbase