Brightfield · 2 days ago
Director of Training & Education
United States
Full-time
Remote
Director/Executive
8+ years expBrightfield is a pioneer in workforce analytics, providing an AI-powered platform, TDX, that helps organizations manage their workforce. The Director of Training & Education will be responsible for defining and delivering training initiatives that empower customers and internal teams, ensuring they are equipped with the necessary knowledge and resources to maximize their experience with the TDX platform.
AnalyticsConsultingInformation TechnologyInnovation Management
Responsibilities
Develop and execute a global training and enablement strategy for both customers and internal customer-facing teams
Design and deliver training programs that support customer onboarding, adoption, retention, and expansion
Create and manage training content across multiple formats, including virtual, in-person, and asynchronous learning
Ensure alignment between enablement programs and the customer journey, providing the right knowledge, tools, and resources at each stage
Leverage LMS and enablement tools to track engagement, measure effectiveness, and optimize the delivery of training programs
Facilitate and deliver live and on-demand training sessions for customers and internal teams
Develop role-specific training for Customer Success, Sales, and other support teams to enhance customer interactions and product knowledge
Build and maintain a learning library to provide ongoing access to training resources
Develop deep expertise in TDX and leverage that knowledge to collaborate cross-functionally, ensuring training programs evolve alongside product enhancements and directly contribute to product development
Implement certification programs to help customers deepen their expertise in Brightfield’s TDX platform
Continuously analyze training impact using AI and data-driven insights and feedback to refine and improve programs
Stay current on industry trends and best practices to enhance enablement initiatives
Qualification
Required
8+ years of training or enablement experience, including experience supporting Customer Success teams and direct customer training initiatives
Proven ability to develop and scale training programs from the ground up that impact customer-facing teams and customers
Experience implementing and managing LMS platforms and other enablement tools
Strong track record of cross-functional collaboration with Customer Success, Data & Analytics, Sales, Product, and Marketing
Experienced in building and delivering training and enablement programs at a global scale for customer and internal teams
Experienced in delivering training for SaaS and technology companies
Skilled at designing and administering content across multiple learning formats (virtual, in-person, asynchronous)
Deeply knowledgeable about the customer lifecycle and the role of Customer Success in driving adoption, retention, and expansion
A strong communicator who can translate complex information into simple, engaging training experiences
Detail-oriented and highly organized, with design sensibilities that ensure training content is clear and accessible
Proficient in LMS and program management tools to track, measure, and optimize learning initiatives
A collaborative influencer and problem solver who thrives in a fast-paced, high-growth SaaS environment
Preferred
Background in fast-paced and high growth SaaS and technology training preferred
Company
Brightfield
Brightfield provides consulting and research services intended to help businesses manage human capital.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$53MKey Investors
Sapphire Ventures
2019-10-01Series A· $53M
2016-05-11Series Unknown
Leadership Team
Jason Ezratty
Co-founder, CEO, Chairman, and Chief Data Scientist
William Severin
CTO
Recent News
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