New Millenium Consulting · 2 days ago
NMC_000358 - Help Desk Support Technician
Boston, MA
Full-time
Onsite
Senior Level
$30/hr - $35/hr
5+ years expNew Millenium Consulting is seeking a Help Desk Support Technician for one of their healthcare clients in Boston. The role involves providing technical support for various devices and ensuring efficient ticket resolution while coordinating with vendors and support teams.
Information TechnologyMobile AppsTelecommunicationsWeb Development
Responsibilities
Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
Respond to end-user requests for updates on ticket status and promptly follow up as needed
Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
Perform managed print service invoicing/meter read/polling report verification
Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance and upgrades
Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support
Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites
Provide On-call support if required outside business hours on a rotational basis
Qualification
Required
At least 5 years of experience with break-fix support for Laptop, desktop, tablets and associated hardware peripherals
Hands-on experience with imaging and configuring laptops and desktops
Expertise in providing support to O365 including Active Directory
Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
Support for the Mobility devices
Experience with Ticketing system - ideally with ServiceNow
Company
New Millenium Consulting
New Millenium Consulting offers managed staffing, technology infrastructure, application development, and telecommunication services.
11-50 employees
H1B Sponsorship
New Millenium Consulting has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (2)
2021 (1)
Funding
Current Stage
Early StageCompany data provided by crunchbase