TDIndustries, Inc. · 6 days ago
Senior Billing Specialist (Building Service)
San Antonio, TX
Full-time
Onsite
Senior Level, Lead/Staff
10+ years expTDIndustries, Inc. is a company focused on delivering exceptional service to customers. The Senior Billing Specialist role involves troubleshooting customer disputes, processing work orders and invoices, and ensuring accuracy in billing and customer documentation.
ConstructionIndustrialMechanical Engineering
Responsibilities
Delivers exceptional service to customers, exceeding their expectations by effectively communicating and promptly addressing their needs
Troubleshoots and resolves customer disputes. Actively seeks customer feedback and ensures timely resolution of customer’s issues
Acts as a subject matter expert, offering guidance and training to team members, including technical assistance to Partners based on daily activities and processes
Reviews, interprets, and processes work orders, invoices, credits, service project billings and correspondence. Audits, reviews, and closes all work orders ensuring accuracy, in alignment with established standards and business goals
Conducts cost analysis of processed work, ensuring accurate billing to the correct customer and financial accounts. Resolves discrepancies and manages special billings such as progress billings and AIA documentation
Understanding and interpreting customer contracts to be able to provide guidance to service team members for prevailing wage, billing obligations, and processes
Troubleshoots the gross margin analysis report and tech production report
Ensures all weekly, monthly, and annual customer service and accounting processes are followed according to company procedures/deadlines, with accurate and timely results
Builds and maintains relationships with internal and external customers
Maintains a system of customer documentation requirements and adherence processes for all aspects of the service call process. Starts with customer requests through billing, including use of customer portal procedures. Takes action to correct any incorrect information
Reviews current processes/procedures and provides feedback to improve and strengthen the customer experience and increase overall efficiency
Performs cross functional roles and/or responsibilities including backup for other business units
Other duties as assigned
Qualification
Required
A High School Diploma or GED
10+ years of experience in customer service, financial analysis, and billing processes within a commercial service environment
Demonstrates strong phone contact handling skills
Active listening skills
Multitasking abilities
Effective time management skills
Exceptional communication skills
Excellent customer service skills
Strong understanding of commercial service billings
Financial tasks associated with project transactions
Cost and revenue reconciliations
Strong attention to detail
Understands and identifying sales and use tax scenarios
Preferred
Additional certifications or relevant vocational training
Company
TDIndustries, Inc.
TDIndustries delivers a comprehensive approach to Facility Services and Mechanical Construction.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Andrew Stokes
Chief Financial Officer
Recent News
2025-10-31
Company data provided by crunchbase