Patient Account Representative, Lead jobs in United States
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Charlie Health · 6 days ago

Patient Account Representative, Lead

positionNashville, TN
timeFull-time
remoteHybrid
seniorityMid, Senior Level
money$44K/yr - $60K/yr
date2+ years exp

Charlie Health is a rapidly growing organization dedicated to changing the landscape of behavioral healthcare. The Patient Account Representative, Lead will be responsible for researching and resolving claim denials, identifying payer trends, and collaborating with various departments to ensure efficient operations.

Health Care

Responsibilities

Maintain aged insurance accounts receivable (AR) queues at a reasonable stage as defined by leadership
Meet quality metrics and key performance indicators as defined by leadership
Responsible for reviewing and appealing denied claims
Provide clinical documentation as needed for escalated appeals
Responsible for timely follow-up on all appeal submissions
Identify payer trends related to denials and work with the team to get them resolved
Collaborate with other departments throughout the company to ensure smooth and efficient operations
Communicate clearly and effectively with payers, teammates and leadership

Qualification

Insurance accounts receivablePayer specific billingCloud-based communication softwareAttention to detailTime managementIntegrityConfidentialityOrganization skills

Required

2+ years of experience in insurance account receivable department, preferably in behavioral health
Knowledge of payer specific billing requirements, including Medicaid
Highly organized and able to track workflows through various tools
Strict attention to detail with excellent organization and time management skills
Maintain a high level of integrity and confidentiality (HIPAA)
Familiarity with and willingness to use cloud-based communication software—Google Suite, Slack, Zoom, Dropbox, Salesforce–in addition to EMR software on a daily basis

Benefits

Comprehensive benefits
Performance bonus
Stock options

Company

Charlie Health

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Virtual behavioral health clinic for high acuity youth
dateFounded in 2020
location
Bozeman, Montana, USA
people-size1001-5000 employees
web-link
https://www.charliehealth.com

Funding

Current Stage
Late Stage
Total Funding
$0.85M
2020-06-04Seed· $0.85M

Leadership Team

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Justin Weiss
Co-founder, Head of Corporate Strategy
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Ellen Broxmeyer
Chief Compliance Officer
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Recent News

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Charlie Health Banks on Connection, Data to Defy Virtual Care Skeptics
2025-08-14
EIN Presswire
Mental Health Platform Market Report for M&A, Expansion, and Competitive Benchmarking (2025–2034)
2025-06-21
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Company data provided by crunchbase