Navy Federal Credit Union · 1 month ago
Director, Enterprise and Operational Risk (ServiceNow IRM)
820 Follin Ln SE, Vienna, VA, 22180, US
Full-time
Onsite
Lead/Staff
$150K/yr - $235K/yrNavy Federal Credit Union is a leading financial institution, and they are seeking a Director of Enterprise and Operational Risk to enhance their risk management framework. The role involves overseeing risk management programs, collaborating with leadership, and implementing technical solutions to streamline risk processes across the enterprise.
AssociationFinancial ServicesNon Profit
Responsibilities
Leads the continuous enhancement of the ERM framework, policies, and procedures with recommendations on how to automate and improve them by leveraging technical solutions within the ServiceNow IRM Portfolio
Acts as the business level expert on potential technical solutions to accomplish and scale risk management activities across the Enterprise
Conceptualizes and implements frameworks, tools, methods, and programs to identify and mitigate risks, manage risk exposure, and ensure best practices and compliance with regulations and policies
Provides industry knowledge and understanding of the ServiceNow infrastructure and capabilities as it relates to risk practices and the intersections across the ServiceNow environment
Collaborates with senior leadership and business units to align and explain the intersection of business and technical requirements to achieve define goals and milestones
Develops and implements technology roadmaps and strategies to achieve business requirements
Facilitates enterprise-wide risk discussions and collaborations between technical development teams and business areas to ensure cohesiveness and solution development
Leads the team to conduct detailed analytical and root cause analysis, develop reporting to support it, and partners with risk owners to implement technical solutions
Establishes and designs an enterprise risk reporting platform to drive the right information to the right audience at the right time in a simplistic manner
Monitors technical developments and emerging trends in Risk including being astute on the ServiceNow IRM portfolio offerings and capabilities currently available and future enhancements
Closely partners with other risk management functions, internal technology teams, third-party vendors, and Internal Audit to ensure a coordinated approach to risk management
Promotes a strong risk culture across the organization and helps leads technical training concepts and awareness topics
Leads an engaged and empowered team, and contributes to the broader department goals, objectives, and culture
Qualification
Required
Expert knowledge of ServiceNow platform
Expert knowledge of enterprise risk management principles, frameworks, and tools
Expert knowledge of banking/financial industry products and services
Expert knowledge of oversight of financial and nonfinancial risks
Expert knowledge of applicable federal and state laws, rules and regulations
Expert experience demonstrating strategic thought-leadership, initiative-taking, decision making and creativity solving business problems
Experience managing multiple priorities independently and/or in a team environment to achieve goals
Expert experience leading an analytics and reporting function
Expert experience supervising and leading employees
Expert experience working with all levels of executives, management, staff, stakeholders, and vendors
Expert written and verbal communication skills
Bachelor's Degree in Business Administration, Risk Management, Auditing, or related field or equivalent combination of training, education and experience
Company
Navy Federal Credit Union
Since 1933, Navy Federal has grown from seven members to over 4 million members. And since that time, their vision statement has remained
Founded in 1933
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Dietrich Kuhlmann
President & CEO
Kara Cardona
Chief Operating Officer
Recent News
Boston Herald
2026-01-23
The Orlando Sentinel
2026-01-22
2026-01-13
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