SPS · 1 week ago
Client and Hospitality Services Associate (for a Prominent Law Firm)
Houston, Texas, United States
Full-time
Onsite
Entry Level
1+ years expSPS is an award-winning employer of choice offering outsourcing solutions that leverage Intelligent Automation. The Client Services Associate (Hospitality) provides exceptional office, mail, and delivery services, ensuring smooth daily operations across multiple functions while maintaining a professional image of the company.
ConsultingDocument ManagementHuman ResourcesOutsourcing
Responsibilities
Delivers 5-star customer service across all communication channels
Handles all aspects of inbound/outbound mail and packages, including sorting, tracking, notifying recipients, and distributing deliveries
Supports shipping/receiving operations and acts as the point of contact for mail/package inquiries
Performs daily maintenance on office equipment and submits work orders as needed
Services barista, pantry, kitchen, and meeting areas; assists with meeting room setups and light maintenance/cleaning tasks
Coordinates office moves and ensures common areas are clean and well-stocked with supplies
Assists with print/copy jobs and monitors equipment functionality
Proactively takes on tasks during downtime and builds strong working relationships
Maintains professionalism at all times and trains backup staff on procedures
Handles sensitive inquiries with discretion and provides front desk/reception coverage when required
Qualification
Required
High school diploma or equivalent required; 1–2 years of related experience preferred
Proficiency in computer-based systems used for ordering or scheduling
Ability to work assigned hours as determined by management
Adherence to company policies and standards
Strong verbal and written communication skills
Excellent hospitality and customer service abilities
Proficient in Microsoft Office Suite and related systems
Highly organized with strong multitasking and time management skills
Analytical and problem-solving aptitude
Able to work independently with minimal supervision
Flexible and adaptable to changing needs and priorities
Professional appearance and demeanor
Ability to lift, carry, or move packages up to 60 lbs. using standard carts
Frequent walking, bending, kneeling, standing, or sitting for extended periods
Manual dexterity to operate office equipment (phones, copiers, binding machines, etc.)
Visual acuity sufficient for computer and document work
Benefits
Medical
Dental
Vision
HCFSA
DCFSA
HSA
Commuter Transit and Parking
Supplemental Life Insurance
Accident Insurance
Critical Illness
Hospital Indemnity
Legal Program
Identify Theft Protection
Pet Discounts
Pet Insurance
Group Home and Auto Insurance
EAP
Short Term Disability
Life Insurance
Education Discounts
401k w/ matching
Entertainment Discounts
Paid Time Off
Company
SPS
SPS provides an end-to-end portfolio of document and business process services, processes, data, and technology services.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Dan Moscatiello
Chief Executive Officer
Ralf Schulz
Chief Financial Officer
Recent News
2025-09-12
Company data provided by crunchbase