HP · 1 week ago
Customer Welcome Center Infrastructure Administrator
Palo Alto, California, United States of America
Full-time
Hybrid
Mid, Senior Level
$105K/yr - $162K/yr
3+ years expHP is a leading technology company, and they are seeking a Customer Welcome Center Infrastructure Administrator to ensure the optimal operation of their Azure environment while adhering to cybersecurity and IT rules. The role involves managing Azure tenants, collaborating with stakeholders, and maintaining network operations to enhance customer experiences.
ComputerConsumer ElectronicsHardwareIT InfrastructureSoftware
Responsibilities
Ensure compliance with all HP policies
Create and maintain accounts for CWC Market
Collaborate with HP stakeholders to renew annual licenses (including PO process and execution)
Obtain and maintain all necessary Azure certifications as the CWC Trusted Advisor
Participate in workshops with Cybersecurity and IT teams to foster collaboration
Prepare technical documentation (NCS, technical schematics) for execution and maintenance
Generate documentation for users, groups, exceptions, and applications
Build relationships with Solution and Technical Leads to address business needs and develop new experiences
Participate in the design of new experiences involving the HP Demos.net tenant
Create and maintain comprehensive documentation accessible to CWC managers
Oversee network maintenance contracts with IT suppliers to ensure deliverables
Maintain operational status of wired and Wi-Fi networks
Support application engineers with firewall rules
Troubleshoot and resolve CWC application issues
Prepare server recovery plans and drive progression strategies
Qualification
Required
Ensure compliance with all HP policies
Create and maintain accounts for CWC Market
Collaborate with HP stakeholders to renew annual licenses (including PO process and execution)
Obtain and maintain all necessary Azure certifications as the CWC Trusted Advisor
Participate in workshops with Cybersecurity and IT teams to foster collaboration
Prepare technical documentation (NCS, technical schematics) for execution and maintenance
Generate documentation for users, groups, exceptions, and applications
Build relationships with Solution and Technical Leads to address business needs and develop new experiences
Participate in the design of new experiences involving the HP Demos.net tenant
Create and maintain comprehensive documentation accessible to CWC managers
Oversee network maintenance contracts with IT suppliers to ensure deliverables
Maintain operational status of wired and Wi-Fi networks
Support application engineers with firewall rules
Troubleshoot and resolve CWC application issues
Prepare server recovery plans and drive progression strategies
Typically has 3 to 7 years of work experience, preferably in project management, sales, channel, program management, marketing, or a related field
Network analysis with Wireshark or equivalent
Analytics
Business Intelligence
Business Strategies
Customer Insights
Market Intelligence
Market Research
Marketing
New Product Development
Power BI
Python (Programming Language)
R (Programming Language)
SQL (Programming Language)
Thought Leadership
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Preferred
CyberSecurity Skills
Azure Skills and overall a good understanding of Solution Integration
Microsoft Azure AZ900
Microsoft Azure SC900
Security Certification
Certificate management
Azure Certifications to pass during the year
Cyber knowledge
Benefits
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave
Company
HP is a manufacturer and seller of personal computers, printers, computer hardwares, and business solutions.
10001+ employees
H1B Sponsorship
HP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (193)
2024 (187)
2023 (190)
2022 (200)
2021 (178)
2020 (183)
Funding
Current Stage
Public CompanyTotal Funding
$5.25BKey Investors
U.S. Department of CommerceBerkshire Hathaway
2025-04-14Post Ipo Debt· $1B
2024-08-27Grant· $50M
2022-04-06Post Ipo Equity· $4.2B
Leadership Team
Alex Paranicas
Senior Director, Corporate Strategy
Andrew Bolwell
Chief Disrupter and Global Head of HP Tech Ventures
Recent News
PCMag Australia
2026-01-25
Small Business Trends
2026-01-24
Livemint.com
2026-01-24
Company data provided by crunchbase