Juno Search Partners · 2 days ago
Information Technology Support Analyst
Glen Mills, PA
Full-time
Onsite
Entry Level
$52K/yr - $56K/yr
1+ years expJuno Search Partners is seeking a full-time IT Support Analyst to provide Level 1 technical support for end-user computing and business systems. The role involves serving as the first point of contact for IT issues, providing desktop and mobile support, and assisting with ERP and CRM system troubleshooting.
ConsultingMarketing
Responsibilities
Provide timely, user-focused technical support for Windows desktops, laptops, and peripherals (printers, scanners, etc.)
Deploy, configure, maintain, and troubleshoot hardware, operating systems, and approved software applications
Support Android mobile devices, including application issues, connectivity, and configuration
Assist with mobile device management (MDM) and enforce security policies to protect mobile endpoints
Ensure devices comply with company security and usage standards
Serve as the primary point of contact for ERP and CRM user issues
Triage, document, and resolve basic system issues; escalate complex incidents to internal teams or vendors as needed
Provide basic user support and guidance to improve end-user proficiency with ERP and CRM systems
Track issues through resolution and communicate status updates clearly to users
Manage user accounts, access permissions, and groups using Active Directory, Microsoft 365, and related platforms
Log, track, and resolve support requests through the internal ticketing system
Maintain accurate hardware and software inventory records
Support new employee onboarding, including account setup, device provisioning, and access configuration
Document processes, procedures, and solutions to support knowledge sharing and continuous improvement
Qualification
Required
1–3 years of experience in an IT support, help desk, or technical support role
Hands-on experience supporting Windows desktops, laptops, and peripherals
Familiarity with mobile device support (Android preferred) and MDM tools
Exposure to ERP and/or CRM systems in a support or user-facing capacity
Working knowledge of Active Directory and Microsoft 365 user management
Strong troubleshooting, documentation, and organizational skills
Excellent communication skills with the ability to support non-technical users
Preferred
Experience in a multi-site or operations-focused environment
Familiarity with IT ticketing systems and asset management tools
Interest in growing beyond Level 1 support into systems, applications, or infrastructure roles
Company
Juno Search Partners
Juno Search Partners is a boutique search firm.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
unknown2022-11-17Acquired
Leadership Team
Mikal C Harden
Co-Founder
Recent News
Business Journals
2022-11-23
2022-11-23
2022-11-22
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