Ally · 4 hours ago
Customer Service Specialist
Schaumburg, IL
Full-time
Hybrid
New Grad, Entry Level
$51K/yr - $65K/yrAlly Financial is a customer-centric, leading digital financial services company. The Customer Service Specialist contributes to the profitability of the Ally Insurance Team by providing policy assistance and claim inquiry support on GAP and vehicle service contract programs to various stakeholders.
AutomotiveFinanceFinancial Services
Responsibilities
Efficiently connect with the caller to acquire pertinent information to resolve GAP and vehicle service contract inquires
Assist customers with their policy and claim questions and concerns and provide a resolution
Document customer interactions and decisions made
Go the extra mile to engage the customer to achieve total customer satisfaction
Communicate information successfully, keep appropriate parties advised
Follow all internal, state and UDAAP guidelines
Have a focus on quality
Qualification
Required
High school diploma required
Ability to communicate effectively with the caller on the phone, through email or chat to acquire pertinent information
Enjoy handling phone calls
Good listening, phone and writing skills
Must be reliable and punctual
Ability to follow procedures, multitask and make quick decisions
Type 40 WPM
Typically requires intermediate knowledge of Microsoft Office programs
Preferred
Associate's degree or Bachelor's degree in business or other related fields is preferred
Automotive mechanical knowledge a plus but not required
Benefits
Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
Company
Ally
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S.
Founded in 1919
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-12-13Post Ipo Debt· $1B
2022-11-07Post Ipo Debt· $750M
2014-04-10IPO
Leadership Team
Russ Hutchinson
Chief Financial Officer
David Holland
Senior Vice President
Recent News
2026-01-13
2025-12-29
MarketScreener
2025-12-10
Company data provided by crunchbase