Field Support Engineer jobs in United States
cer-icon
Apply on Employer Site
company-logo

Net2Source (N2S) · 2 hours ago

Field Support Engineer

positionMountain View, CA
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

Net2Source (N2S) is a company that supports Government Infrastructure, and they are seeking a Field Support Engineer to provide IT support. The role involves troubleshooting macOS and hardware issues, managing user access, and supporting collaboration tools.

B2BDeliveryHuman ResourcesInformation Technology
check
Growth OpportunitiesbadNo H1BnoteU.S. Citizen Onlynote
Hiring Manager
Damini Rawat
linkedin

Responsibilities

Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed
Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues
Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates
Manage user and application access in Okta (account setup, deactivation, MFA, permissions)
Support Google Workspace (Gmail, Drive, Calendar) and collaboration tools including Slack and Zoom
Escalate issues appropriately and follow documented IT processes

Qualification

MacOS troubleshootingJIRA Service ManagementKandji (MDM)Okta managementGoogle Workspace supportSoft skills

Required

Candidate must be supporting Government Infrastructure
Provide basic troubleshooting for macOS, Mac hardware, peripherals, and common software issues
Serve as the first point of contact for IT support requests submitted via JIRA Service Management; respond to and resolve Tier 1 support tickets or escalate as needed
Provision and configure laptops using Kandji (MDM); handle device shipping and asset updates
Manage user and application access in Okta (account setup, deactivation, MFA, permissions)
Support Google Workspace (Gmail, Drive, Calendar) and collaboration tools including Slack and Zoom
Escalate issues appropriately and follow documented IT processes

Company

Net2Source (N2S)

twittertwittertwitter
Glassdoor4.1
company-logo
Net2Source (N2S) is a Minority owned global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 34 countries and in-house Glo-Cal (global and local) teams to support our clients.
dateFounded in 2007
location
Somerset, New Jersey, USA
people-size1001-5000 employees
web-link
http://net2source.com

Funding

Current Stage
Late Stage

Leadership Team

leader-logo
Ashish Garg
Founder & CEO
linkedin
Company data provided by crunchbase