Provident Bank · 3 days ago
Technology Disaster Recovery & Incident Coordinator
Woodbridge, NJ
Full-time
Onsite
Senior Level
$87K/yr - $124K/yr
5+ years expProvident Bank is a highly regarded multi-billion-dollar financial institution with deep community roots. They are seeking a highly experienced Technology Incident & Disaster Recovery Coordinator responsible for planning, coordinating, and validating the organization’s technology disaster recovery capabilities and managing incident response programs.
Financial Services
Responsibilities
Build and improve technology disaster recovery plans (DRPs), and DR runbooks for infrastructure, applications, and networks platforms
Plan, schedule, and execute regular disaster recovery tests, tabletop exercises, and failover drills
Validate and continuously improve recovery procedures through simulations and real-world events
Document test results, gaps, lessons learned, and remediation actions
Ensure DR documentation aligns with business impact analyses (BIA), recovery time objectives (RTO), and recovery point objectives (RPO)
Alignment between technology DR and other Business Continuity teams to ensure recovery requirements are understood and achievable
Act as technology disaster recovery coordinator during disaster recovery events
Track DR KRI/KPIs, program progress/issues/decision points and provide timely status updates to leadership
Coordinate vendor and service provider recovery support when required
Support internal and external audits by providing evidence of DR readiness, testing, and controls
Act as technology incident coordinator during disaster recovery events
Lead the investigation, containment, and resolution of technology and security incidents, including cyberattacks, data breaches, and other security & technology incidents
Develop and maintain incident response plans and procedures, ensuring alignment with industry best practices
Ensure Root Cause Analysis (RCAs) and After Incident Reports (AIRs) are appropriately documented and collected and lessons learnt are incorporated into the processes for future awareness
Foster a culture of incident awareness and preparedness within the organization through training and education initiatives
Communicate effectively with stakeholders at all levels during and after an incident, ensuring clear and concise reporting
Stay up to date on the latest cyber threats, technology trends, continuously updating incident response strategies
Collaborate with internal and external teams, including vendors, Technology, Security, Legal, business lines, Operations and all required stakeholders, the impact of incidents
Manage relationships with critical application/service/system vendors and internal business stakeholders
Evaluate vendor performance and report adherence to established service level agreements (SLAs)
Manage and drive system/platform maturity in following areas: mass notification, incident management and DR
Qualification
Required
Bachelor's degree in computer science or a related field, OR at least 10 years of hands-on work experience in Information Technology / Information Systems
Five- 10 years of progressive experience in IT disaster recovery, incident response, incident communication or related roles
Proven track record of successfully managing incidents and disaster recovery events
Strong understanding of disaster recovery & incident response methodologies, frameworks, and best practices
Excellent analytical and problem-solving skills with the ability to think critically under pressure
Effective communication and leadership abilities
Experience with incident/change management IT Service Management (ITSM) tools (ServiceNow preferred)
Familiarity with following technology areas: FIS Horizon/IBS, Microsoft Windows Servers, Active Directory, DNS, DHCP, virtualization technologies (VMware ESXi, Microsoft Hyper-V), network technologies (TCP/IP, VLANs, VPN, routing, switching, firewalls), storage solutions (SAN, NAS), backup/recovery systems (e.g., Veeam, Commvault) and SaaS platforms (Azure, Microsoft 365, Zoom)
Exceptional team-building and interpersonal skills
Excellent written and verbal communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders
Proven ability to manage multiple priorities in a fast-paced, high-pressure environment
Customer-centric approach with a focus on delivering high-quality service
Strong organizational and project management skills
Preferred
Proven, in-depth experience within the Banking or Financial Services industry including familiarity with core banking systems, hardware/peripheral requirements and regulatory compliance
ITILv4 Foundation certification preferred
Benefits
Paid time-off (PTO)
Holiday (PTO)
Health and Wellness benefits including Medical, Dental and Vision Plans
Flexible and Health Savings Accounts
401(k) Retirement Plan
Disability Insurance
Employee Assistance Program
Basic Life Insurance
Tuition Disbursement
Loan Repayment programs
Supplemental Life Insurance
Accident
Critical Illness
Hospital Indemnity
Legal plans
Company
Provident Bank
Provident Bank is the wholly owned subsidiary of Provident Financial Services, Inc.
1001-5000 employees
H1B Sponsorship
Provident Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
Funding
Current Stage
Late StageLeadership Team
Maheshkumar Kandasamy
SVP, Enterprise Architecture Director
Scott Hurlbert
SVP, Digital Channels Director
Recent News
2026-01-16
GlobeNewswire
2025-12-17
2025-12-13
Company data provided by crunchbase