EXOS · 20 hours ago
IT Service Delivery Lead
Lansing, MI
Part-time
Hybrid
Mid, Senior LevelEXOS is seeking an IT Service Delivery & Operations Lead responsible for coordinating service delivery activities and managing incident operations. The role involves overseeing project tasks, ensuring operational stability, and driving service improvement initiatives in collaboration with various stakeholders.
ConsultingInformation TechnologyStaffing Agency
Responsibilities
Provide day-to-day coordination and oversight of project and operational tasks to ensure timely execution and delivery
Oversee the Service Management Center (SMC) incident management process, ensuring incidents are properly logged, escalated, tracked, and resolved
Serve as the dedicated Single Point of Contact (SPoC) for service delivery and operational issues
Maintain version control and provide administrative support for project management information systems and documentation
Support large-scale project administration efforts, including tracking deliverables, dependencies, and status updates
Facilitate Quarterly Business Reviews (QBRs) and drive Continual Service Improvement (CSI) initiatives
Review service performance metrics and KPIs to identify trends, risks, and improvement opportunities
Lead onboarding, offboarding, and backfilling of positions, including interview screening, coordination of hiring and termination activities, and team issue resolution
Ensure appropriate staffing levels to support operational and service delivery requirements
Communicate effectively with stakeholders at all organizational levels, including leadership, technical teams, vendors, and third parties
Work closely with DTMB to resolve operational issues, identify and mitigate risks, and provide regular status reporting
Ensure adherence to established service management processes, standards, and best practices
Qualification
Required
Prior experience supporting or administering large-scale IT projects or enterprise service operations
Strong background in IT service delivery, incident management, or operations coordination
Demonstrated ability to manage multiple tasks and priorities in a fast-paced environment
Experience working with project management and service management tools
Strong organizational, documentation, and version control skills
Proven ability to communicate clearly and professionally across all levels of an organization and with external partners
Task-focused, detail-oriented, and process-driven mindset
Preferred
Experience working in public-sector or government IT environments
Familiarity with ITIL principles and service management best practices
Experience facilitating service reviews, operational meetings, or continuous improvement initiatives
Prior people coordination or team oversight experience
Company
EXOS
At EXOS, we provide the critical support organizations need to protect, strengthen, and grow as technology and business needs continue to evolve.
Founded in 2008
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jason Sondhi
Chief Executive Officer
Chris Norris, MBA
CONTRACTOR - SharePoint Administrator / Sr. Business Analyst / Dynamics CRM Administrator /
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