TechDoQuest · 8 hours ago
Infra Support Trainer
United States
Contract
Remote
New Grad, Entry LevelTechDoQuest is focused on providing comprehensive training in IT support and infrastructure. The Infra Support Trainer will lead lessons and hands-on sessions covering topics such as Windows, Linux, cloud infrastructure, database operations, and automation, ensuring learners are equipped for enterprise IT support roles.
Cloud ComputingConsultingInformation TechnologyOutsourcingProfessional ServicesSoftware
Hiring Manager
Arvind R
Responsibilities
Conduct lessons on Windows, Networking, Linux, Virtualization, Cloud Infrastructure, SQL Server, and ITIL concepts
Facilitate hands-on training sessions for practical skills development
Assess learners through online assessments and practical evaluations
Provide guidance on soft skills relevant to IT support and professional development
Qualification
Required
Windows Server architecture & installation
Active Directory (Users, Groups, OUs, GPOs)
DNS zones, records & troubleshooting
DHCP scopes, leases & reservations
OSI/TCP-IP deep dive + subnetting
Git/GitHub workflows (branching, merge, PRs)
GenAI for IT Ops: log explanations & guided troubleshooting
Configure Windows Server roles
Create AD users, groups & apply GPOs
Configure DNS & DHCP
Build Git repos with branching & merging
Use GenAI to generate troubleshooting steps
Linux filesystem hierarchy
Processes & services (systemctl)
Users, groups, permissions & ACLs
Bash scripting (loops, conditions, functions)
Hyper-V VMs, checkpoints & virtual switches
Virtualization resource troubleshooting
Install Linux VM & configure networking
Execute Linux administration commands
Build automation Bash scripts
Create & manage Windows/Linux VMs
Troubleshoot VM performance issues
Azure Virtual Machines & Scale Sets
Azure VM images & compute options
Cloud storage (Azure Blob Storage, Azure Files, NFS)
Cloud networking (VNets, subnets, NSGs, NAT Gateway)
Azure Entra ID, RBAC & managed identities
Load balancing with Azure Load Balancer & Application Gateway
Cloud troubleshooting scenarios in Azure
Deploy Virtual Machines in Azure
Configure Azure VNet & subnet networking
Apply RBAC roles & managed identities
Configure Azure storage & lifecycle policies
Azure Entra ID & RBAC deep dive (role assignments, scope, privilege levels)
Encryption in Azure: Key Vault, Disk Encryption & TLS
Network security with NSGs & Azure Firewall (advanced rules)
Azure Web Application Firewall (WAF) concepts
Azure governance: resource tagging, cost management & Azure Policy
Security logging & monitoring with Azure Monitor & Defender for Cloud
Configure RBAC roles & scoped access
Enable encryption on Azure VMs & storage
Apply Network Security Group rules
Implement Azure Policy & governance templates
SQL Server installation architecture
Table design, normalization & indexing
T-SQL (CRUD, JOIN, GROUP BY, HAVING)
Stored procedures & views (intro)
Backup & restore strategies
DB integrity checks & storage mapping
Install SQL Server
Create databases, tables & indexes
Perform backup & restore operations
Execute T-SQL automation queries
Role of backup in enterprise security & data protection
Backup vs Replication vs Disaster Recovery (support view)
Enterprise backup tools overview
Commvault
Azure Backup
Backup types & retention (full, incremental, differential)
Restore concepts & data integrity validation
Configure a basic file-level or VM backup
Define backup schedule & retention
Perform file or VM restore
Validate backup success & restore integrity
PowerShell scripting (loops, functions, modules)
PowerShell remoting & DSC (intro)
Python scripting, APIs & JSON parsing
Automation for provisioning & log extraction
AI-assisted script optimization
Build provisioning scripts
Automate AD user creation
Python log parsing automation
AI-optimized script execution
SCOM architecture, MPs & alert tuning
Splunk architecture, forwarders & indexing
Splunk: stats, eval, timechart, regex
Splunk dashboards, alerts & correlations
SolarWinds monitoring
SCCM deployments
IIS & Tomcat configuration
Configure SCOM monitoring packs
Build Splunk dashboards
Create SolarWinds alert rules
Deploy IIS/Tomcat applications
ITIL Incident, Request & Change
SLA/OLA & priority models
Real-world triage workflows
Splunk correlation & anomaly detection
RCA documentation
Ticket hygiene & escalation
Multi-source log analysis
Build correlation searches
Execute ITIL-compliant ticket lifecycle
Perform full RCA using SPL
LLM concepts & prompting for infra ops
Copilot for scripting & troubleshooting
AI-assisted log summarization
AI-driven anomaly detection & RCA
AI-powered runbooks
MCP architecture & VS Code integration
Automation agents & orchestration
AI-driven Splunk log analysis
AI-generated RCA
Build AI-powered runbooks
Deploy MCP automation agents
Capstone execution
End-to-end infra deployment
Monitoring ecosystem integration
Automation pack delivery
AI-powered RCA generation
Business & client communication
Deploy full infra stack
Build Splunk & SCOM dashboards
Submit automation pack
Execute AI RCA pipeline
Demonstrate one backup method in the environment: Azure, Commvault
Preferred
Communication and professionalism
Technical documentation fundamentals
Preparing for interviews
Analytical problem-solving
Root-cause analysis mindset
It's All About You (Personal Branding & Confidence)
Change management communication
Risk awareness & validation reporting
Time management and interview practice
Data accuracy & accountability
Incident documentation
Operational ownership & accountability
Risk awareness in data protection
Decision making
Process optimization thinking
Ownership & reliability
Entrepreneurship
Alert prioritization
Stakeholder communication
Adaptability
Crisis communication
Production professionalism
Professional presence, ownership & career readiness
AI ethics & decision-making
Strategic automation thinking
Collaboration and working in a team setting
Executive communication
Delivery accountability
Company
TechDoQuest
Techdoquest is a software company that specializes in IT consulting & services, cloud migration, IT Staffing, outsourcing, and telecom.
Founded in 2018
51-200 employees
H1B Sponsorship
TechDoQuest has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase