Agoda · 1 week ago
AI Conversational Designer (Bangkok-Based, Relocation Provided)
New York, NY
Full-time
Onsite
Mid LevelAgoda is a travel technology company that connects people to travel experiences worldwide. They are seeking an AI Conversational Designer to shape the behavior and flow of their Chatbot assistant, focusing on designing high-quality conversational experiences for AI products.
Air TransportationE-CommerceHotelTourismTravelTravel Accommodations
Responsibilities
Design and evolve conversational flows across user travel intents
Define how the assistant gathers context through dialog, including sequencing, branching, and trade-offs
Establish principles for conversational depth, pacing, and progression
Own conversational experimentation, including defining hypotheses, running tests, and iterating based on user behavior and outcomes
Define and maintain the assistant’s tone of voice and behavioral principles in line with Agoda’s brand
Ensure conversational consistency as new features, journeys, and surfaces are added
Guide LLM behavior through conversational patterns, examples, guardrails, and prompt optimization
Design and run conversational experiments, including A/B testing, to validate approaches and improve outcomes
Use data and qualitative feedback to iterate on conversational quality and effectiveness
Work closely with Product Managers, Designs, Content teams, Branding, and Engineering to align conversational intent with technical capabilities
Act as a specialist partner, helping teams reason through conversational UX decisions rather than just producing outputs
Create lightweight artifacts such as conversation flows, pattern libraries, and example dialogs
Enable other designers to apply conversational patterns without creating long-term dependency
Qualification
Required
Experience in conversation design, or interaction design
Experience in prompt engineering and optimization
Demonstrated ability to design multi-turn, goal-oriented conversational experiences
Strong systems thinking and comfort working with ambiguity
Experience collaborating with UX designers, product managers and engineers
Experience working on chatbots, assistants, or AI-driven products
Preferred
Experience defining tone of voice or behavioral principles at scale
Background in service design or journey design
Company
Agoda
Agoda is a digital travel platform that provides access to hotels and holiday properties including flights. It is a sub-organization of Booking Holdings.
Founded in 2005
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2007-11-08Acquired
Leadership Team
Omri Morgenshtern
Chief Operating Officer
Timothy Hughes
Vice President Corporate Development
Recent News
lankatalks.com
2026-01-16
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