Liberty Health · 2 days ago
COMPUTER SUPPORT SPECIALIST
Wilmington, NC
Full-time
Onsite
Entry, Mid Level
2+ years expLiberty Health is a dynamic leader in the healthcare industry, seeking an experienced Computer Support Specialist. The role involves maintaining computer and information systems throughout the Liberty network, ensuring operational efficiency, providing user support, and managing hardware and software issues.
Health CareHealth DiagnosticsHospitalMedicalPersonal Health
Responsibilities
Maintain the computer and information systems throughout the Liberty network
Ensure computer systems in all locations operate via internal repairs or coordination with vendors/consultants
Contact service personnel as needed
Maintain system software products (Microsoft Applications and Citrix)
Upgrade/repair/configure computer systems as necessary
Support the user community throughout the Liberty network
Provide support and training for software packages
Define application problems and work programming staff to ensure expeditious resolution
Participate in special projects, on an as needed basis
Support users on hardware issues
Ensure integrity of computer operations
Ensure passwords are secure
Monitor end user equipment performance and preventative maintenance
Diagnoses and resolves problems reported through our ChangeGear ticketing system
Management of multiple projects simultaneously
Create knowledge base articles
Basic network troubleshooting
Site acquisition onboarding and support
Inventory management
Procurements and invoicing
Qualification
Required
Associate Degree or Bachelor's Degree in Information Systems, or a related field and two to five years' experience. Appropriate experience in lieu of education may be considered
Valid driver's license. Up to 70% travel. Personal vehicle use
Troubleshooting computer systems
Evaluating software upgrades
Excellent multitasking skills
Managing multiple projects
Analyzing end-user system and program needs
Configuring systems and software
Preparing bid specifications
Evaluating vendor bids
Communication, interpersonal skills as applied to interaction with coworkers, supervisor, upper management, the public, etc. sufficient to exchange or convey information and to receive work direction
Well organized
Must be well versed in supporting the end user through the phone as well as on-site
Familiarity with repair tools and able to perform basic computer hardware repairs
Preferred
A+ certification and ITIL v3 Foundations Certification preferred
Company
Liberty Health
As a privately owned, family business for more than a century, Liberty Health is dedicated to providing high-quality healthcare services, retirement communities and programs that help people live longer, healthier lives.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Kathy McLawhorn
CCO, Director of Risk Management
Mike Hart
Chief Information Officer
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