Empower AI · 3 hours ago
EUD Desktop Support Technician (Intern)
Alexandria, VA
Internship
Onsite
Intern
0+ years expEmpower AI is an organization focused on delivering AI solutions for government agencies. They are seeking an EUD Desktop Support Technician (Intern) to provide end-user support for software, hardware, and network-related issues while exemplifying outstanding customer service.
Information ServicesInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist in documenting incidents with detailed break-fix steps and resolutions in the Service Now ticket tracking system
Deliver advanced customer service and support, embodying the organization's commitment to excellence
Communicate with high-profile customers in a professional and courteous manner, fostering positive relationships
Support the installation, upgrades, and configuration of customer-specific hardware and software under the guidance of senior technicians
Accept warm transfers from other technicians to continue remote support, enhancing your collaboration skills
Perform troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware
Provide both remote and on-site troubleshooting for hardware and software support, gaining valuable technical expertise
Learn to troubleshoot and support Macintosh operating systems, Windows operating systems, advanced MS Office product issues, and other IT challenges
Assist in upgrading software components as required to keep systems current and secure
Provide customers with network technical support, learning about connectivity and network-related issues
Help instruct customers and support staff in the use of equipment and software, improving their operational efficiency
Develop the ability to complete multiple simultaneous projects in a timely manner, honing your organizational skills
Interface with infrastructure, Network Operations, database, and development personnel to gain a comprehensive understanding of IT operations
Perform other duties as requested within the scope of work, allowing you to explore various facets of IT support
Qualification
Required
Clearance Required: US Department of Defense (DOD) issued Interim Secret Clearance
Demonstrates a strong customer service orientation
Possesses proven analytical and problem-solving skills
Capable of effectively prioritizing and executing tasks in a fast-paced environment
Exhibits good written, verbal, and interpersonal communication abilities
Able to conduct research on PC and software issues and products as needed
Skilled at presenting ideas in a business-friendly and user-friendly manner
Highly self-motivated and proactive in completing tasks
Maintains keen attention to detail
Team-oriented and experienced in collaborating within a group setting
Required Experience: 0-5 years of professional experience supporting PC hardware and software systems
Minimum Required Education: High School Diploma or GED
Certification: CompTIA Security+
Sitting for long periods
Standing for long periods
Ambulate throughout an office
Stoop, kneel, crouch, or crawl as required
Repeatedly lift and carry weight up to 50 pounds
Company
Empower AI
Empower AI helps federal agency leaders elevate their workforce productivity.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-08-15Acquired
Leadership Team
Jeff Bohling
Chief Executive Officer
Paul Harrington
Executive Vice President, Chief Growth Officer
Recent News
Morningstar.com
2025-07-24
Company data provided by crunchbase