TechDoQuest · 11 hours ago
Service desk support Trainer
Phoenix, AZ
Contract
Onsite
New Grad, Entry LevelTechDoQuest is a company focused on providing comprehensive training in IT support. The Service Desk Support Trainer will be responsible for delivering hands-on training across various IT domains, including Windows, Linux, cloud infrastructure, and database operations, while also emphasizing soft skills and practical assessments.
Cloud ComputingConsultingInformation TechnologyOutsourcingProfessional ServicesSoftware
Hiring Manager
Arvind R
Responsibilities
Configure Windows Server roles
Create AD users, groups & apply GPOs
Configure DNS & DHCP
Build Git repos with branching & merging
Use GenAI to generate troubleshooting steps
Install Linux VM & configure networking
Execute Linux administration commands
Build automation Bash scripts
Create & manage Windows/Linux VMs
Troubleshoot VM performance issues
Deploy Virtual Machines in Azure
Configure Azure VNet & subnet networking
Apply RBAC roles & managed identities
Configure Azure storage & lifecycle policies
Enable encryption on Azure VMs & storage
Apply Network Security Group rules
Implement Azure Policy & governance templates
Install SQL Server
Create databases, tables & indexes
Perform backup & restore operations
Execute T-SQL automation queries
Configure a basic file-level or VM backup
Define backup schedule & retention
Perform file or VM restore
Validate backup success & restore integrity
Build provisioning scripts
Automate AD user creation
Python log parsing automation
AI-optimized script execution
Configure SCOM monitoring packs
Build Splunk dashboards
Create SolarWinds alert rules
Deploy IIS/Tomcat applications
Multi-source log analysis
Build correlation searches
Execute ITIL-compliant ticket lifecycle
Perform full RCA using SPL
AI-driven Splunk log analysis
AI-generated RCA
Build AI-powered runbooks
Deploy MCP automation agents
Deploy full infra stack
Build Splunk & SCOM dashboards
Submit automation pack
Execute AI RCA pipeline
Demonstrate one backup method in the environment: Azure, Commvault
Capstone execution
End-to-end infra deployment
Monitoring ecosystem integration
Automation pack delivery
Business & client communication
Final readiness preparation
Collaboration and working in a team setting
Executive communication
Delivery accountability
Qualification
Required
Windows Server architecture & installation
Active Directory (Users, Groups, OUs, GPOs)
DNS zones, records & troubleshooting
DHCP scopes, leases & reservations
OSI/TCP-IP deep dive + subnetting
Git/GitHub workflows (branching, merge, PRs)
GenAI for IT Ops: log explanations & guided troubleshooting
Configure Windows Server roles
Create AD users, groups & apply GPOs
Configure DNS & DHCP
Build Git repos with branching & merging
Use GenAI to generate troubleshooting steps
Linux filesystem hierarchy
Processes & services (systemctl)
Users, groups, permissions & ACLs
Bash scripting (loops, conditions, functions)
Hyper-V VMs, checkpoints & virtual switches
Virtualization resource troubleshooting
Install Linux VM & configure networking
Execute Linux administration commands
Build automation Bash scripts
Create & manage Windows/Linux VMs
Troubleshoot VM performance issues
Azure Virtual Machines & Scale Sets
Azure VM images & compute options
Cloud storage (Azure Blob Storage, Azure Files, NFS)
Cloud networking (VNets, subnets, NSGs, NAT Gateway)
Azure Entra ID, RBAC & managed identities
Load balancing with Azure Load Balancer & Application Gateway
Cloud troubleshooting scenarios in Azure
Deploy Virtual Machines in Azure
Configure Azure VNet & subnet networking
Apply RBAC roles & managed identities
Configure Azure storage & lifecycle policies
Azure Entra ID & RBAC deep dive (role assignments, scope, privilege levels)
Encryption in Azure: Key Vault, Disk Encryption & TLS
Network security with NSGs & Azure Firewall (advanced rules)
Azure Web Application Firewall (WAF) concepts
Azure governance: resource tagging, cost management & Azure Policy
Security logging & monitoring with Azure Monitor & Defender for Cloud
Configure RBAC roles & scoped access
Enable encryption on Azure VMs & storage
Apply Network Security Group rules
Implement Azure Policy & governance templates
SQL Server installation architecture
Table design, normalization & indexing
T-SQL (CRUD, JOIN, GROUP BY, HAVING)
Stored procedures & views (intro)
Backup & restore strategies
DB integrity checks & storage mapping
Install SQL Server
Create databases, tables & indexes
Perform backup & restore operations
Execute T-SQL automation queries
Role of backup in enterprise security & data protection
Backup vs Replication vs Disaster Recovery (support view)
Enterprise backup tools overview
Commvault
Azure Backup
Backup types & retention (full, incremental, differential)
Restore concepts & data integrity validation
Configure a basic file-level or VM backup
Define backup schedule & retention
Perform file or VM restore
Validate backup success & restore integrity
PowerShell scripting (loops, functions, modules)
PowerShell remoting & DSC (intro)
Python scripting, APIs & JSON parsing
Automation for provisioning & log extraction
AI-assisted script optimization
Build provisioning scripts
Automate AD user creation
Python log parsing automation
AI-optimized script execution
SCOM architecture, MPs & alert tuning
Splunk architecture, forwarders & indexing
Splunk: stats, eval, timechart, regex
Splunk dashboards, alerts & correlations
SolarWinds monitoring
SCCM deployments
IIS & Tomcat configuration
Configure SCOM monitoring packs
Build Splunk dashboards
Create SolarWinds alert rules
Deploy IIS/Tomcat applications
ITIL Incident, Request & Change
SLA/OLA & priority models
Real-world triage workflows
Splunk correlation & anomaly detection
RCA documentation
Ticket hygiene & escalation
Multi-source log analysis
Build correlation searches
Execute ITIL-compliant ticket lifecycle
Perform full RCA using SPL
LLM concepts & prompting for infra ops
Copilot for scripting & troubleshooting
AI-assisted log summarization
AI-driven anomaly detection & RCA
AI-powered runbooks
MCP architecture & VS Code integration
Automation agents & orchestration
AI-driven Splunk log analysis
AI-generated RCA
Build AI-powered runbooks
Deploy MCP automation agents
Capstone execution
End-to-end infra deployment
Monitoring ecosystem integration
Automation pack delivery
AI-powered RCA generation
Business & client communication
Final readiness preparation
Deploy full infra stack
Build Splunk & SCOM dashboards
Submit automation pack
Execute AI RCA pipeline
Demonstrate one backup method in the environment: Azure, Commvault
Company
TechDoQuest
Techdoquest is a software company that specializes in IT consulting & services, cloud migration, IT Staffing, outsourcing, and telecom.
Founded in 2018
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase