Charles McMurray Co. · 1 week ago
Customer Service and Purchasing Representative
Fresno, CA
Full-time
Hybrid
Mid Level
$25/hr - $30/hr
3+ years expCharles McMurray Co. is looking to add an experienced Purchaser to their team. The role involves providing exceptional service to woodworking professional customers while managing purchasing responsibilities and ensuring effective communication with suppliers and internal departments.
HardwareWholesaleWood Processing
Responsibilities
Supplier Relationship Management- Develop and maintain strong relationships with suppliers to negotiate favorable terms, ensure quality standards, and secure timely delivery of goods
Market Analysis and Strategy Development- Conduct market research and analysis to identify trends, assess supplier performance, and source new products and vendors that align with organizational goals
Cost Management and Budgeting- Monitor and manage purchasing budgets, analyze cost structures, and implement strategies to reduce costs while maintaining product quality and service levels
Contract Negotiation- Lead the negotiation of contracts and agreements with vendors, ensuring compliance with legal standards and alignment with company policies
Cross-Functional Collaboration- Work closely with internal departments such as finance, operations, and logistics to streamline procurement processes and enhance overall supply chain efficiency
Customer Service Representative- Receiving sales orders on the telephone; pro-actively cultivating a loyal following among new and existing customers as well as entering fax/email/web orders
Ecommerce Management– Processing ecommerce orders submitted via EDI and email. Managing claims, cancellations and tracking
Help Desk- Solving customer problems, processing pick-ups, tracing shipments, filing freight claims, and obtaining PODs
Qualification
Required
Minimum 3 years' Purchasing/Buying experience required, preferably in a resale environment
Minimum 3 years' Customer Service experience required
Excellent interpersonal and verbal communication skills
Customer focused with an aptitude for working through complex customer issues
Outstanding telephone etiquette and customer focused, professional written communication skills
Self-disciplined and highly motivated
Organization skills and ability to handle multiple tasks
Positive, out-going personality
Proficient typing (50wpm) and Microsoft Office skills
Preferred
BA/BS preferred
Fluency in Spanish or Mandarin Chinese and English preferred
Benefits
Medical insurance
Self-insured dental
401k with company match
Profit sharing plan
Quarterly incentive bonus
Generous holiday
Floating holiday
Vacation
Sick leave benefits
Work life balance
Christmas breakfast with Santa for employees and families
Quarterly luncheons
Sales luncheons
Baseball games
Bowling tournaments
Other get-togethers
CMCares Volunteer group offers employees a chance to get involved in great causes in our community
Company
Charles McMurray Co.
Charles McMurray Co. is a supplier of cabinet and door hardware products for the professional woodworking industry.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Charlie McMurray
CEO
Elisha T.
Chief Technology Officer
Company data provided by crunchbase