CCS Global Tech · 1 day ago
Desktop Support Specialist
Phoenix, AZ
Contract
Onsite
Mid, Senior Level
3+ years expCCS Global Tech is seeking a Senior Desktop Support Specialist to provide end-user hardware and software support. The role involves responding to helpdesk tickets, maintaining desktop and server hardware, and supporting mobile devices in a large enterprise environment.
Information TechnologyMobile AppsSoftware
Responsibilities
Responding to helpdesk tickets in a large enterprise environment
Installing and maintaining desktop computer and server hardware and software
Supporting and troubleshooting peripheral equipment, including specialty scanners, printers, and plotters
Performing installation and patching of Windows operating systems
Submitting weekly status reports to the supervisor
Support large conference room Audio/Visual equipment
Mobile device support, including a working understanding of mobile device management tools
Preparing workstation and laptop images and deployment of devices
Participate in after-hours/weekends on-call rotation
Support Audio/Video conferencing equipment
Qualification
Required
A minimum of three (3) years' experience providing technical support to end users in a fast-paced environment
One year of Active Directory experience
Experience with ServiceNow ticketing software
Experience with Tanium or Workspace One MDM
Experience providing technical support for Microsoft Windows and Office in a network environment
Experience with preventive maintenance and procedures of workstations and laptops
Solid troubleshooting skills in desktop computer hardware and software
Experience creating and improving technical documentation; documenting the system specifications and design
Working irregular hours, second and/or third shifts, weekends, holidays, and evenings is required to support 24x7 operations
Candidate must have excellent communication skills, as they will be providing first and second level support to internal and external personnel
Candidate should be able to safely lift 50 pounds
Must possess and maintain a valid Arizona driver's license with a clean record
Company
CCS Global Tech
CCS Global Tech is an IT company that provides application development services.
501-1000 employees
H1B Sponsorship
CCS Global Tech has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (70)
2024 (73)
2023 (58)
2022 (121)
2021 (82)
2020 (214)
Funding
Current Stage
Late StageLeadership Team
Mark Hunsicker
Sr. VP Account and Partner Management
Arti Pathak
AVP, Strategic Partnership
Recent News
Company data provided by crunchbase