KeyBank · 1 month ago
Operations Department Manager, Client Identity & Authentication Team - Enterprise Fraud Services
Amherst, NY
Full-time
Hybrid
Mid, Senior Level
$79K/yr - $146K/yr
5+ years expKeyBank is a financial services company that is seeking an Operations Department Manager for its Client Identity & Authentication team. This role provides strategic and operational leadership, overseeing identity verification and fraud detection functions while ensuring compliance and operational excellence.
Banking
Responsibilities
Lead daily operations of the Identity Verification department, combining KYC and fraud detection processes
Develop, implement, and enforce policies and procedures to ensure compliance and efficiency
Monitor escalated alerts to identify potential identity theft or first-party fraud
Collaborate with technology teams to maintain system integrity and optimize fraud prevention strategies
Serve as Subject Matter Expert (SME) on identity verification processes and act as liaison to line-of-business partners
Conduct regular meetings with direct reports to support career development and goal achievement
Communicate job expectations clearly and review team performance contributions
Drive large-scale operational improvements and technology-driven initiatives
Perform other duties as assigned; duties, responsibilities, and/or activities may change or new ones may be assigned at any time with or without notice
Comply with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
Qualification
Required
5+ years of experience in banking operations, fraud detection, or identity verification
3+ in a leadership role managing teams and complex operational functions
Experience in regulatory compliance and risk management within financial services
Strong documentation, communication, and stakeholder engagement skills
Demonstrated ability to apply critical and dynamic thinking to solve complex problems and adapt to evolving priorities
Ability to manage cross-functional projects and drive process improvements
Strong leadership and team development capabilities
Expertise in KYC, fraud detection, and operational risk management
Excellent communication and stakeholder engagement skills
Proficiency in Agile methodology and process improvement
Ability to analyze complex data and make strategic decisions
High level of organizational and prioritization skills
Preferred
Advanced degree (MBA or equivalent) preferred
Certified Fraud Examiner (CFE) or similar credential preferred
Agile or Lean Six Sigma certification a plus
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
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