Syndio · 1 day ago
Director, Customer Marketing
United States
Part-time
Remote
Director/Executive
$166K/yr - $195K/yr
10+ years expSyndio is a Series C technology company focused on equitable compensation practices through advanced technology and responsible AI. The Director of Customer Marketing will lead a high-impact team responsible for the customer journey, focusing on engagement, retention, and community building to drive growth.
AnalyticsHuman ResourcesSoftware
Responsibilities
Architect and lead the Customer Marketing department, managing a team of specialists across Engagement/Lifecycle, Revenue Retention & Expansion, and Community & Events
Own the end-to-end messaging strategy, including audience segmentation and personalized journeys to drive adoption and usage
Design and scale marketing motions that support revenue retention and seat expansion, working closely with sales and customer success to maximize customer lifetime value
Oversee Syndio’s customer community and events strategy, turning users into champions and vocal advocates through high-impact programming and peer-to-peer networking
Serve as a core partner to the Product, Demand Gen, and Ops & Analytics teams to ensure a unified customer experience
Partner with the Marketing Analytics team to build performance dashboards, using experimentation and insights to demonstrate marketing’s contribution to retention and expansion
Qualification
Required
Knowledge of how to engage with F2500 CXOs via multiple channels to drive engagement and expansion
10+ years of marketing experience, with a proven track record of managing high-performing teams in a B2B SaaS environment
Deep expertise in multi-channel orchestration (email, in-app, notifications) and customer lifecycle management
Demonstrated ability to drive measurable business outcomes, specifically in revenue retention and account expansion
Experience functioning in complex, matrixed environments, with the ability to influence stakeholders at the executive level
A passion for workplace equity and the ability to communicate Syndio's values to a diverse audience of global brands
Benefits
Syndio Equity. So you can share in Syndio’s success.
Flexible Vacation Policy. We encourage our team to recharge when they need to, plus paid sick & safe time, compassion leave, and voting leave.
Paid parental leave
Medical, Dental, Vision. Syndio pays 90% of employee premiums, and 50% for dependents.
Life Insurance & Disability. Syndio covers the full premium.
401(k). To help you save for your future
Fully remote model -
Company
Syndio
Syndio is a technology company that helps companies measure, achieve, and sustain workplace equity.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$83.42MKey Investors
Penny Jar CapitalBessemer Venture PartnersFrontier Venture Capital
2021-09-27Series C· $50M
2021-06-22Series Unknown· $1M
2021-01-07Series B· $17.1M
Leadership Team
Milan Parikh
Chief Financial Officer
Zev Eigen
Founder; Strategic Advisor
Recent News
Company data provided by crunchbase