MetLife · 1 week ago
Customer Care Advocate
Warwick, RI
Full-time
Hybrid
Entry Level
$20/hr - $20/hr
1+ years expMetLife is a leading financial services company recognized for its commitment to making a difference in the lives of customers. They are seeking a Customer Care Advocate to handle inbound customer service inquiries for Life Insurance products, ensuring an exceptional customer experience through effective communication and problem-solving skills.
Asset ManagementFinancial ServicesInsuranceLife InsuranceRisk Management
Hiring Manager
Feroz Abdul Hadhi
Responsibilities
Virtual roles work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc
Provide “Best in Class” customer Service for Life Insurance products
Educate Financial Advisors and clients on market requirements, processes, contract provisions and digital solutions
Answer and accurately document incoming calls from a variety of customers including Financial Advisors, contract owners and beneficiaries
Research and respond to errors, contract discrepancies and processing delays
Assist advisors with portal support including account unlocks and password reset inquiries
Research special requests and act as a liaison between your customer and operational areas
Use computerized systems efficiently to track, troubleshoot and gather information
Adhere to a provided schedule for your workday
Consistently meet or exceed key performance indicators
Qualification
Required
New hires should live a commutable distance from the site the role is posted in
High school diploma or equivalent required
1+ years customer service experience required
Ability to work during the hours of operation of 9:00 am-6:30pm ET Monday-Friday; must be flexible in regard to overtime & shift worked, which may change based on business needs
Strong computer navigation skills and efficient keyboard/typing skills
Ability to multi-task while speaking to a customer
Basic math, analytical and problem-solving skills
This role has mandatory paid training starting on March 23rd. Candidates must be available and present for all training days
Preferred
Higher educational experience or professional certification
Insurance or Financial Services industry experience or Product specific experience
Prior Call Center experience
A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment
A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions
Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife
Willingness to adopt and adapt to evolving business needs and take on new opportunities to support MetLife
Computer experience navigating in a multi-screen environment
Critical thinking skills demonstrating an ability to apply job knowledge to different scenarios to make effective decisions
Benefits
Paid training.
Dental, medical & life insurance.
Retirement plans including 401(k).
Paid time off.
Paid overtime based on business needs.
Programs designed to strengthen and reward your performance.
Comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability.
Company-paid life insurance and legal services.
A retirement pension funded entirely by MetLife and 401(k) with employer matching.
Group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance.
Employee Assistance Program (EAP) and digital mental health programs.
Parental leave.
Volunteer time off.
Tuition assistance.
Company
MetLife
MetLife is a provider of insurance, employee benefits, and financial services .
10001+ employees
H1B Sponsorship
MetLife has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (164)
2024 (108)
2023 (113)
2022 (155)
2021 (75)
2020 (81)
Funding
Current Stage
Public CompanyTotal Funding
$500M2024-06-20Post Ipo Debt· $500M
2000-04-14IPO
Leadership Team
Michel A. Khalaf
President & CEO, MetLife, Inc.
Koley Corte
Senior Vice President & Chief Marketing Officer - Institutional, Regional, Global Insights+Analytics
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