VC3 · 4 days ago
IT Strategic Advisor
Madison, WI
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expVC3 is a company dedicated to providing Managed IT Services to municipalities and organizations across the United States and Canada. They are seeking an IT Strategic Advisor who will engage with clients at an executive level to align technology with their evolving goals and develop technology roadmaps that enhance client satisfaction.
Information TechnologyPrivate CloudSoftwareWeb DesignWeb Hosting
Responsibilities
Develop an understanding of each client’s business goals, needs, challenges, interests and any compliance or regulatory requirements related to technology use
Act as the trusted advisor and consultant to the client regarding adopting our technology solutions that align with their business, and to support technology investment which advances the needs of both VC3 and the client
Lead the contract renewal process for each client assigned to them and looking for opportunities to grow our service scope with those clients
Explain risks and liabilities to clients about their technology state and decisions, and if appropriate documenting the client’s decisions to manage VC3 risk and liability
Respond to client communications within the SA’s scope, or to connect the client with a more appropriate resource for those needs in a timely manner or advising a client of an expected timeline or future meeting where they will address the client’s need
Gather or review feedback, audit outcomes, evaluations, alignment with standards and best practices, and other relevant data associated with the client to understand their current state
Lead the development and progress of client’s technology road map and IT budget
Support prioritization, management, forecasting, renewal, and delivery of VC3 solutions to their assigned clients, as well as education of clients on those solutions
Support the onboarding of new clients, assisting in expectation setting and relationship building with the key decision makers involved
Schedule and prepare the client facing meetings with each client assigned to them based on a cadence set by VC3. The expectation is that these meetings will drive alignment to our standards, report on roadmap and progress, outline next steps and get client approval on them
Understand and provide the business need and business outcome aspects required for the internal process to scope, estimate, and then present solutions for the client
Understand VC3 technology solutions and standards, the client’s adherence or needs relating to those standards, and using the appropriate internal platforms to drive that ongoing alignment
Identify areas where new technology solutions are needed by clients or capture where other internal teams identify that need
Maintain awareness and understanding of client industries sufficient to provide sound guidance on technology investment options
Qualification
Required
10+ years of solid business experience (Technical Account Manager experience preferred)
3+ years working in an IT industry or technical experience. Managed Services Provider experience preferred
Experience with municipal clients/leaders a strong asset
Bachelor's degree or equivalent experience
Degrees, certifications or other designations in relevant technology or business education is an asset. (Ex. ITIL, Microsoft MCP, business management degree with an IT focus, ITCP)
Proven ability in relationship building, data analysis, consultative selling and collaboration
Go Beyond – you take that extra step to create moments that are unexpected but appreciated
Own It - You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line
Be Curious - You challenge the status quo and aim for continuous improvement and constant learning
Serve as One - You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success
Benefits
Company-paid time off
Employee and Family Assistance Program
Company-matched 401(k)/RRSP plans
Leadership Academy
Monthly learning sessions
Mentorship programs
Learning reimbursements
Internal career fairs
Job shadowing
Personalized career-pathing
Company
VC3
VC3 is a managed service provider that serves governments, financial services institutions, and commercial firms.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Audax Private Debt
2022-07-01Debt Financing
2021-03-12Acquired
2016-02-17Series Unknown
Leadership Team
Sandy Reeser
Chief Executive Officer
Recent News
Company data provided by crunchbase