Stelvio Inc. · 2 days ago
Information Technology Support Analyst
Austin, Texas Metropolitan Area
Full-time
Onsite
Entry Level
2+ years expStelvio Inc. is a company in the industrial and technology manufacturing sector, and they are seeking an Information Technology Support Analyst to provide hands-on help desk and desktop support for users. The role involves troubleshooting user issues, supporting workstation environments, and assisting with security alert triage and escalation.
Hiring Manager
Sophie Elena Masters Ingham
Responsibilities
Provide technical assistance for incoming help desk requests related to hardware, software, and systems
Install, test, configure, and support workstations, peripherals, and standard business software
Respond to user requests via email, Teams, and the ticketing system
Diagnose issues, guide users through resolution steps, and run diagnostic tools as needed
Follow up with users to confirm resolution and gather feedback
Take ownership of tickets, escalations, and timely issue resolution
Modify local workstation configurations, utilities, and software settings
Maintain accurate inventory records for hardware, software, and licensing
Administer user accounts across Active Directory, Microsoft 365, Azure/Entra, and internal applications
Monitor alerts within Microsoft Defender Security Center and perform initial triage
Investigate alerts, document findings, and escalate higher-severity incidents following defined playbooks
Track alert resolution and identify recurring patterns or configuration issues
Qualification
Required
High school diploma or equivalent (required)
2+ years' experience in a Help Desk or Support Services environment
Strong experience supporting Windows 10 and Windows 11 (Pro & Enterprise)
Working knowledge of Windows Server (2012, 2016, 2019) and Active Directory user administration
Experience with Microsoft 365, Exchange, Azure / Entra, Intune, and MFA user administration
Familiarity with ServiceNow or similar ticketing systems
Experience supporting VPN solutions (e.g. Palo Alto GlobalProtect)
Basic exposure to Cisco networking hardware
Some call-centre or user-facing support experience
Understanding of PCI and SOC concepts
Beginner-level PowerShell scripting knowledge
Experience or exposure to Microsoft Defender
Company
Stelvio Inc.
Matching talented people with innovative companies across the US. We care, we are tenacious and we deliver results, consistently.
Founded in 2022Austin, Texas, US
11-50 employeesFunding
Current Stage
Early StageCompany data provided by crunchbase