Citi · 3 months ago
Market Operations Client Solutions Lead Analyst
Getzville New York United States
Full-time
Hybrid
Mid Level
$83K/yr - $124K/yrCiti is a global financial institution dedicated to providing financial services that enable growth and economic progress. The Market Operations Client Solutions Lead Analyst role focuses on enhancing the client experience by resolving operational issues and collaborating with various teams to improve service delivery.
BankingFinanceFinancial Services
Responsibilities
Takes global ownership of client servicing issues and facilitates resolution through engaging Citi business partners
Delivers client metrics and participates in communication sessions with all constituents (i.e. Regional single points of contact & Service Delivery partners)
Establishes, provides input, and tracks operational metrics and service level requirements to achieve business goals
Acts as client advisor in the client’s interest while driving cross-regional & cross-functional process improvement opportunities
Manages the internal Client at Risk process & supports escalation resolution as necessary to facilitate timely resolution
Partners with Sector, Vertical & other business partners to ensure alignment of service experience with business strategies
Qualification
Required
Breadth of knowledge of the business and organization
Well-developed working knowledge of the business and the upstream and downstream influences
Demonstrated ability to provide outstanding client service at a senior level
Exceptional written and oral communication skills
Ability to develop client solutions and manage projects
Ability to identify and implement effective process improvements
Intermediate to Advanced level MS Office Skills
Exceptionally strong interpersonal & relationship-building skills
Risk & Controls experience
Entrepreneurial mindset when taking on new processes
Have a self-starter mindset and take ownership
Benefits
Medical, dental & vision coverage
401(k)
Life, accident, and disability insurance
Wellness programs
Paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays
Company
Citi
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
Founded in 1812
10001+ employees
H1B Sponsorship
Citi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1386)
2024 (849)
2023 (1375)
2022 (1117)
2021 (876)
2020 (901)
Funding
Current Stage
Late StageLeadership Team
James Monahan
Managing Director / Global Head of Asset Servicing
Naveed Sultan
Managing Director, Chairman, Institutional Clients Group
Recent News
2026-01-20
2026-01-15
Company data provided by crunchbase