Harris & Harris · 2 days ago
Bilingual Team Lead
Coppell, TX
Full-time
Onsite
Entry, Mid Level
$20/hr - $22/hr
1+ years expHarris & Harris is a premier, full-service revenue recovery firm headquartered in Chicago, IL. They are seeking a Bilingual Call Center Team Lead responsible for managing and mentoring associates in the call center while achieving key performance indicators (KPI’s).
Customer ServiceFinancial ServicesHealth Care
Hiring Manager
Kirsten O'Neal
Responsibilities
Handle escalated complex customer situations within the boundaries and rules set by our client and Harris & Harris Call Center Management
Organize and direct the daily activities of up to 15 to 20 Associates
Manage schedules and adherence for Associates
Manage time, workflows, and prioritize tasks as needed
Monitor Associate calls, provide feedback, coach behaviors, calculate performance metrics and analyze reports
Achieve results consistently above the average of the department
Support the associates and our clients. This includes:
Ensuring agents are logged in and ready to work at the start of their shift
Ensure questions are answered in a timely manner
Never rejecting to take a manager call
Timely coaching of errors and QA’s
Qualification
Required
Bilingual in Spanish
One year of more experience working in a call center
Understanding of Customer Care expectations
High School diploma or equivalent
Preferred
Previous leadership experience preferred
Some College Preferred
Benefits
Medical and Dental insurances from premium providers
401K with matching
Company paid Accident and Disability Insurance, Long Term Disability Insurance, EAP, and Travel Assistance
Tuition Reimbursement
Paid Time Off
Additional benefits such as identity theft protection, flexible spending accounts, pre-tax commuter benefits, and more.
Company
Harris & Harris
Harris & Harris is an acknowledged leader in the field of accounts receivable management. We specialize in call center solutions and revenue recovery.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clarion Capital Partners
2019-10-15Private Equity
Leadership Team
David M. Peters
President & Chief Executive Officer
Douglas Black
Chief Financial Officer
Recent News
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