DARRAN Furniture · 2 days ago
Contract Furniture Customer Service Representative
High Point, NC
Full-time, Contract
Onsite
Mid Level
3+ years expDARRAN is a leading manufacturer of high-quality office furniture, dedicated to creating innovative and functional workspaces that inspire productivity and well-being. The Customer Service Representative is vital to the company’s success by providing excellent service to both internal and external customers throughout all quoting, ordering, shipping and warranty processes on a daily basis.
FurnitureManufacturing
Hiring Manager
Candice Williams
Responsibilities
Communication via email and phone with field sales and customers
Assist customers by answering product questions and providing price quotes on products
Assist Sales by promoting new products and programs
Develop strong customer bonds by providing positive, dependable and timely communications, providing accurate quotes and demonstrating overall understanding of products and processes
Provide project and customer information to Internal and External Sales Departments for follow-up on sales opportunities
Assist with the processing and proofing of orders to ensure accuracy of all aspects of the order
Identify project orders that require Critical delivery status and track orders with Manufacturing
Provide shipping information to customers as requested
First line contact on Freight and Warranty issues
Participate in Literature fulfillment rotation
Qualification
Required
High School Diploma Required, College degree preferred
3+ years of customer service experience
Proficient in Microsoft Office Applications
Excellent written and verbal communication skills required
Strong qualities of adaptability, dependability and professionalism required
Ability to multitask
Preferred
College degree preferred
Experience in Furniture Manufacturing / Office Furniture preferred
Experience with CAP/20/20 preferred
Benefits
401K with 50% match up to 3% of salary
Medical | Dental | Vision
PTO | 6 Paid Holidays | Half Day on Fridays
Company
DARRAN Furniture
DARRAN Furniture is a furniture manufacturer company.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase