Total Quality Logistics · 2 days ago
Bilingual Customer Service Coordinator
Charlotte, NC
Full-time
Onsite
Entry Level
$16.50/hr - $17.50/hr
1+ years expTotal Quality Logistics is a company that specializes in transportation logistics, and they are seeking a Bilingual Customer Service Coordinator to support daily shipment activities. The role involves becoming a subject matter expert in transportation modes and providing excellent customer service to internal and external stakeholders.
Freight ServiceLogisticsTransportation
No H1B
Responsibilities
Become the subject matter expert on all administrative tasks related to your aligned account(s)
Document and manage all tasks in our internal systems
Schedule appointments and help coordinate shipments from pickup to delivery
Help resolve shipping issues with a high level of professionalism
Provide excellent customer service to internal and external stakeholders
Support with billing and payment processing as needed
Qualification
Required
Fluent in English and Spanish
Hall of fame work ethic with a history of excellent attendance
Strong verbal communication skills - face to face and over the phone
Proficient in Microsoft Office, including Word, Excel and Outlook
Ability to take ownership of responsibilities and see tasks through completion
Preferred
1+ year customer service experience preferred
Benefits
Comprehensive benefits package
Health, dental and vision coverage
401(k) with company match
Perks including employee discounts, financial wellness planning, tuition reimbursement and more
Company
Total Quality Logistics
The logistics industry is a $500 billion market.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Rob Poulos
Chief Operating Officer
Chris Brown
Chief Legal Officer
Recent News
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