Motorola Solutions · 1 day ago
Knowledge Management Intern (Summer 2026 Internship )
Schaumburg, IL
Internship
Hybrid
Intern
$23.80/hr - $28.20/hr
Start in 2026 SummerMotorola Solutions is a global community focused on enhancing public safety through innovative technologies. The Knowledge Management Intern will assist in developing and maintaining knowledge management systems, collaborate with teams to organize knowledge resources, and support customer support initiatives to improve service delivery.
Cyber SecurityTelecommunicationsVideo
Responsibilities
Develop novel use(s) of AI to assist in knowledge creation, management, or use
Assist in the development and maintenance of knowledge management systems and databases to ensure timely and accurate information is available to the customer support and external customers
Collaborate with cross-functional teams to identify, capture, and organize knowledge resources, including FAQs, troubleshooting guides, and best practices
Support the implementation and improvement of knowledge management processes and procedures to enhance the efficiency of customer issue resolution
Work closely with the Customer Support team to identify knowledge gaps and develop content to address those gaps
Contribute to the creation of training materials and resources for Customer Support and external customers
Analyze customer inquiries and feedback to identify opportunities for knowledge base representatives to ensure consistent and high-quality customer support
Improvements and proactively address recurring issues
Assist in the development and execution of strategies to promote knowledge sharing and collaboration within the Customer Support team
Other duties as assigned
Qualification
Required
Currently pursuing a degree in Information Science, Organizational Leadership, Business Administration, or a related field
Must be able to work from home and the office
Strong organizational and analytical skills with an attention to detail
Excellent written and verbal communication abilities
Ability to work collaboratively in a team environment and independently when necessary
Preferred
An interest or concentration in Knowledge Management is a plus
Familiarity with customer service principles and practices is a plus
Company
Motorola Solutions
Motorola Solutions creates mission-critical communication solutions and services for public safety and commercial customers.
Founded in 1928
10001+ employees
H1B Sponsorship
Motorola Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (159)
2024 (119)
2023 (146)
2022 (170)
2021 (153)
2020 (155)
Funding
Current Stage
Public CompanyTotal Funding
$1BKey Investors
Silver Lake
2023-01-06Post Ipo Equity· $1B
2011-01-04IPO
Leadership Team
Mahesh Saptharishi
Executive Vice President and CTO
Jack Molloy
EVP and Chief Operating Officer
Recent News
Government Technology US
2026-01-17
2026-01-16
Company data provided by crunchbase