NEOGOV · 2 months ago
Customer Service Specialist II
Naples, FL
Full-time
Onsite
Entry Level
$19.71/hr - $31.53/hr
1+ years expNEOGOV is a company seeking to fill the role of Customer Service Specialist II within the Public Utilities Department of Collier County. This position is responsible for providing customer service to over 115,000 customers, assisting with inquiries, and managing administrative tasks related to customer and utility billing.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provides customer service and/or assistance to customers, County employees, vendors, contractors, and the general public
Answers Division telephones; assists callers with questions regarding division programs, services or procedures including researching and resolving customer inquiries; refers callers to other staff members as appropriate; and takes messages
Receives, screens and assists visitors and/or customers; provides information; and/or directs visitors to appropriate staff member or division. Provides information regarding division programs; explains policies and procedures; receives applications, payments, requests and/or complaints; and researches and provides information from division databases or records as requested
Provides forms, applications, receipts or other documents to visitors/customers upon request. Assists customers with completing forms
Prepares division records, reports and forms; prepares correspondence and letters; receives documents and/or retrieves information from drafts, summaries, databases or other source documents; and incorporates information into prepared materials; and proofreads for accuracy and completeness. Copies and distributes documents as appropriate
Prepares and processes administrative documents (i.e. payroll, accounts payable, invoices, etc.). Prepares and processes program/operational documents (permits, work orders, project records, etc.). Researches, assembles and compiles information needed to complete documents
Establishes, updates and maintains information in automated information systems; enters operational, account, and/or program information into databases; retrieves data from databases; creates new spreadsheets/files; and purges old data. Researches information from databases as requested. Generates reports, logs and listings from databases. May include scanning paper documents into digital database
Prepares and maintains division files and records to include files of division correspondence, program records, legal documents, etc.; photocopies documents and distributes and/or files; and requests information from other divisions as necessary to complete division records/files
Receives, dates and distributes incoming mail. Prepares outgoing mail
Applicant must have prior experience in customer service, accounting and Excel spreadsheets or ability to successfully complete an Excel course
Office hours are scheduled in 8 hour work patterns Monday-Friday 8:00 am to 5:00pm. The applicant must be flexible regarding the work schedule. The applicant will be required to work on some county holidays. In the event of a hurricane or other emergency, attendance will be required to staff customer service phones immediately after the all clear is given for the event
Provides customer service and/or assistance to customers, County employees, vendors, contractors and the general public. Provides information and explains policies and procedures
Operates a personal computer, telephones, copiers and other general office equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software
Performs general clerical tasks in support of assigned functions such as opening and distributing mail; distributing accounting documents, reports bills, etc. to appropriate departments; maintaining office supplies; managing postage billing process; preparing correspondence, letters, and notices to departments, outside agencies, vendors, etc
May perform other clerical functions in support of departmental operations
Performs other related duties as required
Qualification
Required
High school diploma or GED required
One (1) year of related experience
Fingerprinting required
Applicant must have prior experience in customer service, accounting and Excel spreadsheets or ability to successfully complete an Excel course
Office hours are scheduled in 8 hour work patterns Monday-Friday 8:00 am to 5:00pm
The applicant must be flexible regarding the work schedule
The applicant will be required to work on some county holidays
In the event of a hurricane or other emergency, attendance will be required to staff customer service phones immediately after the all clear is given for the event
Preferred
Experience working in a high-volume Customer Service Call Center
Ability to type 35 to 45 words per minute
Current level in using Microsoft Office, Excel, and Word
Benefits
Collier County BCC offers a variety of benefits to both regular full and part-time employees.
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase