American Bath Group · 3 hours ago
Administrative Assistant
United States
Part-time
Remote
Mid, Senior Level
2+ years expServiceNow is a global market leader in innovative AI-enhanced technology, and they are seeking a Senior Technical Consultant for Customer & Industry Workflows. This role focuses on guiding clients through the implementation of ServiceNow’s Customer Service Management and Sales Order Management solutions, ensuring best-practice-based solutions that drive business outcomes and enhance operational efficiency.
Building MaterialManufacturingReal EstateResidential
Responsibilities
Act as the primary technical liaison for projects, representing the development team to customers and ensuring the highest quality of delivered solutions
Oversee technical delivery, ensuring alignment with client requirements and ServiceNow best practices for CSM and SOM implementations
Define and architect technical solutions at a detailed level, ensuring they align with clients' business needs and technological environments
Lead technical onboarding with clients, assessing existing processes and platform configurations to tailor solutions effectively
Perform hands on development on the ServiceNow platform leveraging all ServiceNow technologies and capabilities; Flow Designer, REST, JavaScript, HTML, CSS, SSO, Mid-servers, and more
Serve as an escalation point for technical issues, implementing efficiencies and driving resolution of critical path challenges
Mentor and guide developers and consultants on best practices in technical design and field service management workflows
Partner with the pre-sales team to scope complex service engagements involving ServiceNow products and intricate integrations with client systems, with a focus on CSM and SOM
Demonstrate thought leadership by contributing to webinars, whitepapers, and community groups, highlighting expertise in field service management
Engage with ServiceNow product teams to provide feedback and insights on new features, capabilities, and best practices
Participate in go-to-market strategies for new service offerings, ensuring alignment with field service management trends and customer needs
Qualification
Required
Deep consulting, configuration, and implementation of complex technologies, with at least 2 years focused on enterprise architecture and technical roadmaps
Proven track record in designing and implementing CSM and FSM solutions, with a solid understanding of industry-specific workflows, use cases, compliance requirements, and best practices
Ability to influence senior leaders and stakeholders, providing clear recommendations that address business and technical challenges in field service contexts
Proficiency in creating architectural designs, solution presentations, and integration strategies, particularly within CSM & SOM environments
Experience with Web Technologies (XML, HTML, JavaScript, Web Services, Bootstrap, CSS, middleware, LDAP, SSO, etc.) and working with SaaS technologies
Must hold or be able to achieve within the first 90 days ServiceNow certifications for Customer Service Management and Sales Order Management Implementation Specialist, and Certified Technical Architect within the first year
Certified System Administrator
Certified Implementation Specialist – CSM and SOM (within 90 days)
Certified Technical Architect (within first year)
Preferred
Salesforce Service Cloud Consultant
Salesforce CTA
Salesforce Field Service Lightning
Company
American Bath Group
American Bath Group is a manufacturing company of the residential, commercial, senior care, and premium showroom bathing products.
1001-5000 employees
H1B Sponsorship
American Bath Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (3)
2022 (2)
Funding
Current Stage
Late StageTotal Funding
$2.35B2025-07-01Debt Financing· $500M
2021-01-13Debt Financing· $175M
2020-11-12Debt Financing· $1.67B
Leadership Team
B
Brent Korb
Chief Financial Officer
H
Harvey Cabrera
Chief Information Officer
Recent News
EIN Presswire
2025-07-25
Company data provided by crunchbase