AIG · 2 days ago
Claims Functional & Technical Lead – Global Claims Technology
TX-Houston
Full-time
Onsite
Senior Level
7+ years expAIG is a global leader in commercial and personal insurance solutions, and they are seeking a Claims Functional & Technical Lead within their Global Claims Technology team. This role will act as a critical bridge between Claims business stakeholders and technology execution teams to ensure initiatives are clearly defined, prioritized, and delivered in alignment with the Claims Technology agenda.
BankingFinancial ServicesInsurance
Responsibilities
Build deep understanding of Claims business processes, operational workflows, and performance drivers to identify, articulate, and address critical business needs
Engage, build, and cultivate strong partnerships with Claims stakeholders and IT partners, contributing to strategy, business design, and transformation planning
Lead and coordinate onsite and offshore resources through requirements definition, Agile planning, and delivery milestones
Partner with business and technology teams to determine requirements, priorities, process improvements, and solution approaches that advance the Claims Technology North Star
Facilitate and document business process flows, data mappings, functional requirements, and business rules to ensure clarity and consistency across delivery teams
Provide business leadership and accountability across project execution, including monitoring outcomes and supporting executive reporting and decision-making
Qualification
Required
Strong knowledge and experience within the insurance industry; Claims domain experience preferred
Proven ability to engage and influence stakeholders across business, operations, and technology functions
Demonstrated experience supporting large-scale business and process transformation initiatives with global impact
Analytical, data-driven mindset with a track record of identifying process optimization and improvement opportunities
Experience working within BPM environments (e.g., Pega or equivalent platforms)
Excellent written and verbal communication skills, including preparation of executive updates, presentations, and structured documentation
Proven ability to ask insightful questions, understand complex processes, and identify where technology can most effectively enable business outcomes
7+ years of experience supporting end-to-end business analysis, design, and delivery within financial services
Working knowledge of Agile methodologies, business process design, and enterprise change frameworks
Bachelor's degree and/or equivalent professional experience
Benefits
The position is eligible for a bonus in accordance with the terms of the applicable incentive plan.
We’re proud to offer a range of competitive benefits, a summary of which can be viewed here: [2026 Benefits Overview](https://sprcdn-assets.sprinklr.com/248/7cae7257-96d1-4207-bc2c-e1b8447826e3-220371966/2026_AIG_Benefits_Overview.pdf)
AIG created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development.
Company
AIG
AIG is a global insurance company providing insurance products to support clients in business and in life.
10001+ employees
H1B Sponsorship
AIG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (4)
2022 (23)
2021 (5)
2020 (13)
Funding
Current Stage
Late StageLeadership Team
Kelly Lafnitzegger
Executive Vice President and Chief Human Resources Officer
Charlie Fry
EVP, Reinsurance Purchasing and Risk Capital Optimization
Recent News
Beinsure - Insurance, Reinsurance, InsurTech Insights
2025-11-26
Business Wire
2025-11-05
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