OneSource Virtual · 6 days ago
Manager, Print Operations Fulfillment
US-TX-Dallas
Full-time
Onsite
Mid, Senior Level
7+ years expOneSource Virtual (OSV) is a leader in providing Business-Process-as-a-Service (BPaaS) solutions for Workday, helping customers transform their HR, payroll, and finance functions. The Manager, Print Operations Fulfillment is responsible for overseeing a team and managing print and distribution activities to ensure high customer satisfaction and adherence to service level agreements.
Enterprise SoftwareHuman ResourcesInformation TechnologyOutsourcing
Responsibilities
Work distribution and scheduling
Ensure print jobs are occurring and shipped within the customers’ contractual SLA
Ensure that the team is processing within the guidelines of the standard operating procedures
Monitor tasks to ensure service level agreements and high customer satisfaction levels are being met
Incident Reporting
In coordination with the Fulfillment Support Specialist, develop short- and long-term improvements. Perform and document formal customer Root Causes Analysis within the contractual SLA timeline
Point of escalation for customer – manage the timely handling and resolution of customer distribution issues
Adhere to security protocols to safeguard confidential, proprietary, and customer information
Ensure all work due each day has been processed in accordance with each business unit's delivery requirements
Continually assess work products and procedures to ensure accurate and timely processing, and to identify continuous areas of improvement
Accountable for all internal daily reporting and completion of work triggers (approval of print jobs, distribution status updates, follow-up with payroll for outstanding incomplete jobs, etc.)
Work consistently to deliver excellent customer service related to the entire distribution process
Work with the Fulfillment Operations Manager to ensure all equipment is maintained to a high standard of operation
Facilitate special internal requests to applicable OSV departments
Ensure 5S duties have been completed
Assist with special projects as needed
Support disaster recovery and business continuity mitigation plan, and execution against the plan
Manage HR and Performance Appraisals for employees, including employee 1:1 training, goal setting, professional development plans, and monthly performance scorecards
Qualification
Required
Bachelor's degree or applicable work experience
3-5 years of leadership experience
7-10 years' experience working in a fulfillment/distribution center
Highly experienced with all Microsoft software programs
Must be able to lift up to 50 lbs
Must be able to stand for extended periods
Must be willing to work outside of standard business hours during year-end processing, and other times as required
Excellent communication, problem-solving, critical thinking, and customer service skills
Flexible in a changing environment
Strong organizational skills with the ability to multitask and support multiple customers and businesses effectively
Strong collaboration skills to work closely with others in a team, supporting collective goals
Detail-oriented with good time management skills
Ability to establish and maintain effective working relationships, internally and externally
Effectively leads multiple projects or initiatives
Strong research skills
Assurance in meeting deadlines
Equipment mechanical skills
Preferred
Experience with Pitney Bowes/Bluecrest distribution equipment and software
Experience with FedEx/UPS and USPS processes
Company
OneSource Virtual
OneSource Virtual is a workday services partner in deployment, consulting, and BusinessProcess-as-a-Service (BPaaS) services.
501-1000 employees
H1B Sponsorship
OneSource Virtual has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (8)
2023 (10)
2022 (15)
2021 (11)
2020 (15)
Funding
Current Stage
Late StageTotal Funding
$165MKey Investors
TCVHalyard Capital
2026-01-07Acquired
2015-06-19Series B· $150M
2014-04-01Series Unknown
Leadership Team
Brian Williams
Executive Chairman & Co-Founder
Kelvin Gray
Chief Customer Officer
Recent News
2026-01-14
2026-01-12
2026-01-12
Company data provided by crunchbase