Christie and Associates · 4 days ago
Personal Insurance Department Manager
Pittsburgh, PA
Full-time
Onsite
Mid, Senior Level
$75K/yr - $75K/yr
5+ years expChristie and Associates is a full service, independent property and casualty insurance agency servicing southwestern Pennsylvania and surrounding regions for over 25 years. They are seeking a highly motivated and detail-oriented Manager for the Personal Insurance Department to support daily operations, manage a team, and ensure exceptional client service.
Commercial InsuranceHealth InsuranceInsuranceLife InsuranceRisk Management
Hiring Manager
Kyle Christie
Responsibilities
Team Leadership & Support: Managing a team of personal insurance agents (11 employees), providing guidance, training, and support to enhance productivity and confirm team members are meeting performance standards
Customer Service: Act as a point of escalation for client concerns or complex issues related to personal insurance policies, claims, and renewals. Ensure client satisfaction and foster long-term relationships
Policy Management: Assist in reviewing and processing new personal insurance applications, renewals, endorsements, and cancellations. Work with clients to assess their needs and recommend appropriate coverage options
Sales & Cross-Selling: Collaborate with the sales team to identify opportunities to cross-sell and upsell insurance products, meeting both individual and team sales goals
Operational Efficiency: Help streamline internal procedures/processes for policy management, claims handling, and other departmental functions to ensure efficiency and compliance with industry standards
Claims Support: Assist clients with the claims process with timely and accurate submission of claims and following up as necessary to resolve any issues
Compliance & Documentation: Verify all personal insurance transactions and communications comply with agency policies, industry regulations, and legal requirements
Reporting & Analysis: Prepare reports on key performance metrics, including sales, client satisfaction, and operational efficiency
Training & Development: Assist in onboarding and training new team members, helping them to develop the necessary skills for success in the personal insurance field
Qualification
Required
High school diploma or equivalent required
Minimum of 5 years of experience in the insurance industry, preferably in personal lines insurance
Active Pennsylvania state insurance license (Personal Lines, Property & Casualty) is required
Strong knowledge of personal insurance products, including auto, home, renters, and umbrella policies
Excellent communication and interpersonal skills, with the ability to effectively lead a team and interact with clients and company personnel
Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment
Proficient in insurance management software and Microsoft Office Suite
Ability to work independently and collaboratively as part of a team
Preferred
A college degree in business or a related field is a plus
Prior leadership or supervisory experience is highly preferred
Benefits
Paid time off
Health Insurance
Short/Long Term Disability
Life Insurance (when eligible)
401k Retirement Plan with company participation (when eligible)
Company
Christie and Associates
Christie and Associates is a risk management firm that provides consultation, individual, commercial, and business insurance services.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase