Depot Connect International · 2 days ago
Service Supervisor
Salt Lake City, UT
Full-time
Onsite
Mid, Senior Level
5+ years expDepot Connect International (DCI) is a global leader in the Tank/ISO Tank Container Services and Tank Trailer Parts industry. They are seeking a Service Supervisor to manage internal personnel and operations, ensuring world-class customer service and achieving branch performance goals.
Transportation/Trucking/Railroad
Responsibilities
Interact with customers, assessing their service needs and quoting work as requested
Delegate workloads and actively support growth
Oversee the open order aging report ensuring final invoices are presented timely with every repair
Oversee the scheduling and work flow through the shop
Ensure employees are qualified to perform the work being assigned
Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed
Develop and maintain a high level of product knowledge within your staff
Evaluate employee’s skills and recommend training as required
Review and present requisitions when additional tooling is required
Maintain appropriate departmental staffing in balance with branches requirements
Provide daily reporting and all other duties assigned by the Branch Manage
Advise and assist in the hiring process for department staff
Conduct performance evaluations annually or as required for department staff
Know and enforce company policies and procedures
Qualification
Required
Manage internal personnel and operations in a manner that provides for the optimization of resources and delivers world class customer service
Interact with customers, assessing their service needs and quoting work as requested
Delegate workloads and actively support growth
Oversee the open order aging report ensuring final invoices are presented timely with every repair
Oversee the scheduling and work flow through the shop
Ensure employees are qualified to perform the work being assigned
Interpret and insure that all NTTC, ASME/National Board and CFR regulations are followed
Develop and maintain a high level of product knowledge within your staff
Evaluate employee's skills and recommend training as required
Review and present requisitions when additional tooling is required
Maintain appropriate departmental staffing in balance with branches requirements
Provide daily reporting and all other duties assigned by the Branch Manager
Advise and assist in the hiring process for department staff
Conduct performance evaluations annually or as required for department staff
Know and enforce company policies and procedures
Excellent oral and written communication and interpersonal skills
Highly analytical and well organized, proficient with the use of computers and related software, customer service oriented
Have strong decision-making, problem solving and time management skills
Must be ethical in all job related activities
Strong attention to detail when overseeing testing and completing required documentation
Problem-solving: essential to solve all the complex puzzles that stand between you and the perfect mechanical product/device/system
Preferred
5 years' experience in parts, fleets, and tank trailer service/repair preferred
Degree in Operations Management or other business-related discipline is preferred
Benefits
Medical, Dental, and Vision Insurance
401k with generous employer match
PTO
Paid Holidays
Tuition Reimbursement
Parental Leave
Company
Depot Connect International
Depot Connect International (DCI) is a global leader in depot, tank cleaning, maintenance, storage, and logistics solutions, with more than 190 locations across seven countries.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alan Johansen
Chief Financial Officer
Jason Allemeier
VP of IBC Operation
Company data provided by crunchbase