Concentrix · 2 months ago
Customer Service Rep - Emergency Response (On-Site)
USA, Charlotte, NC
Full-time
Onsite
New Grad, Entry Level
$27.10/hr - $31.84/hrConcentrix is a forward-thinking global organization that fosters an inclusive culture. They are seeking an Emergency Response Customer Service Representative to engage with customers through calls and online channels, providing exceptional customer service and technical support during critical situations.
Customer ServiceInformation TechnologyOutsourcingSalesUX Design
Responsibilities
Have the satisfaction of helping customers daily while they are in distress by providing medical instructions to customers when they are most in need
Quickly and accurately gather information that is shared on a call that will be useful for paramedics
Handle stressful and emotionally charged phone calls while remaining calm and maintaining high level of customer service
Qualification
Required
College 911 Communications/Public Safety Diploma or course completion
Police, Fire, or Paramedic programs
Certification through International Academy of Emergency Dispatch including Emergency Medical Dispatch, Emergency Police Dispatch, Emergency Fire Dispatch, or CPR Certification
Emergency Service Volunteer
Benefits
Medical, dental, and vision insurance
Comprehensive employee assistance program (EAP)
Registered retirement savings plan
Paid time off and holidays
Paid training days
DailyPay enrollment option to access pay "early," when you want it
Health and wellness programs with trained partners to help promote a healthy you
Mentorship programs that support your rewarding career journey
A modern, state-of-the-art office setting with advanced technologies and a great team
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
Company
Concentrix
Concentrix is an IT firm that engages in software services, data analytics, enterprise technology, and digital operations.
Founded in 1983
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.15B2023-07-19Post Ipo Debt· $2.15B
2020-12-01IPO
2006-09-11Acquired
Leadership Team
Chris Caldwell
President and CEO
Pethachi Pichappan
Vice President Information Technology
Recent News
2026-01-22
2026-01-20
2026-01-14
Company data provided by crunchbase